House Rx · 7 hours ago
External Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelHouse Rx is a company focused on making specialty medications more accessible and affordable for patients. The External Support Specialist will play a key role in supporting customers post-launch by organizing and resolving requests while ensuring a positive customer experience.
Health CareMedical
Responsibilities
Triage, prioritize, and resolve incoming support tickets and phone calls from customers, utilizing our support management platform, while proactively communicating with the support team to ensure timely updates, efficient collaboration, and resolution of complex issues
Communicate in a responsive and empathetic manner with our customers, ensuring requests are followed up on and resolved in a timely manner
Categorize support requests and customer feedback to help surface larger themes and areas for improvement that would enhance our customers’ product experience
Become a subject matter expert of the House Rx pharmacy management system and workflows in order to best support and educate users on our products and services
Qualification
Required
Positive and collaborative problem-solver with a passion for working with customers to improve their experience
Clear communicator (verbal and written) who is able to build a positive rapport with customers and team members in various roles
Well organized under pressure and able to effectively prioritize requests that may fluctuate rapidly in both scope & quantity
Maintain a calm, empathetic and solutions-oriented approach when stressful situations arise
Has a clear understanding that the outcomes of the role directly impact patient care, and is motivated to solve customer issues efficiently and quickly
Very comfortable in an external facing role taking inbound calls from customers and addressing their feedback
Benefits
Equity
Paid time off
Benefits
Company
House Rx
House Rx is a health technology platform focused on improving affordability and patient access to specialty medications.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$85MKey Investors
New Enterprise Associates,Town Hall VenturesBessemer Venture PartnersFirst Round Capital
2025-11-12Series B· $55M
2025-11-12Debt Financing
2022-03-14Series A· $25M
Leadership Team
Ogi Kavazovic
Co-founder, CEO
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