AAA-The Auto Club Group · 3 hours ago
Automotive Leadership Development Program
Spartanburg County, SC
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $80K/yr
0+ years expAAA The Auto Club Group is seeking candidates for their Automotive Leadership Development Program designed to cultivate future leaders in car care operations. Participants will gain hands-on experience in managing customer service, sales processes, and overall operational responsibilities within Car Care Centers.
Insurance
Responsibilities
Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager, or Service Advisor: Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback, and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement
Qualification
Required
High School diploma, GED, or technical school graduate, certification
Must possess a valid driver's license
Mechanical aptitude is required
Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles
Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area
Ability to consistently provide exceptional customer service and improve customer service scores
Preferred
G1-Auto Maintenance & Light Repair preferred
State inspection certificate, where applicable
AC 609 Certification
At least 6 months of customer service and sales experience
Benefits
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Parental Leave
Weekly Pay
Closed on Sunday
Five-day work week
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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