IDEMIA · 20 hours ago
Client Success, Enrollment Services Program Manager
UNAVAILABLE, UNAVAILABLE, US
Full-time
Onsite
Senior Level
$11K/yr - $140K/yr
5+ years expIDEMIA is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. The Client Success, Enrollment Services Program Manager is responsible for the financial performance and execution of Enrollment Service offerings in their assigned territory, ensuring customer satisfaction and managing various functional groups within the company.
Identity ManagementInformation TechnologyNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Evaluate daily, weekly & monthly financial reports to manage the financial performance of the assigned territory and develop actions plans based upon analysis
Develop and coordinate the execution of Profit Improvement Plans for underperforming programs
Support Pricing recommendations and RFP cycles
Support the creation and execution of sales plans in coordination with Sales team
Support the development of the annual budgets and quarterly financial forecasts
Support the management, reporting, and monitoring of departmental KPIs
Responsible for achieving a superior level of customer satisfaction in the territory assigned
Provide regular in-person interaction with government agency personnel, including quarterly review reporting
Support and achieve all available contract renewals and ensure programs are positioned for successful rebid activities, as applicable
Qualification
Required
High Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, Project)
Program Management experience with the ability to work as a member of a virtual team
Professional experience in customer facing written & oral communication
High Proficiency in program & project financial performance management
Ability to multi-task assignments and prioritize workload accordingly in a fast-paced environment
Efficient organizational skills, attention to detail, and the ability to demonstrate and follow through on deliverables
Strong work ethic and the ability to adapt in a fast-changing environment, and strong attention to detail
Undergraduate degree in Business or a related field and 5 – 7 years of related experience in the program management field, or combination of education and experience that would enable performance of the full scope of the position
Direct experience in program management, demonstrated leadership qualities and the ability to manage multiple customers
Ability to meet/obtain all required security credentials and training requirements to operate propriety software/systems located within assigned territory
Ability to travel, for customer meetings, conferences, and workshops
Overnight travel as required; should not exceed 25% of the time
General office environment. The work area is professionally maintained, adequately lighted, heated, and ventilated
Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books; driving an automobile when traveling, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment
Benefits
Bonus
Benefits
Company
IDEMIA
IDEMIA offers identity and security solutions for an increasingly digital and connected.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$12.83M2024-09-20Acquired
2020-04-17Series Unknown· $12.83M
Leadership Team
Jean-Christophe Fondeur
Advisor to IPS CEO
Didier Fontaine
Chief Operating Officer
Recent News
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