EO Johnson Business Technologies · 9 hours ago
Production Technician
Rochester, MN
Full-time
Onsite
New Grad, Entry LevelEO Johnson Business Technologies is a world-class leader in business technologies and managed IT services. As a Production Technician, you will be responsible for troubleshooting and maintaining high-speed copiers and printers while providing excellent customer service.
Information TechnologyInternet
Hiring Manager
Jenn Bjornstad-Helgerson, S.
Responsibilities
Communicates daily activities between:
Service call dispatch personnel regarding service call activity and completion
Parts personnel for the procuring and status of repair parts
Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment
Other production technicians to identify effectiveness of corrective actions in the field
Customers to insure corrective and preventative measures meet customer’s satisfaction
Sales personnel regarding customer concerns or potential machine replacement
Responsible for the following training tasks:
Trains customers and users in the operation and functionality of new equipment
Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards, which may require traveling out of state
Trains on media and document creation software (ie, Fiery or Prisma Sync)
Maintains the following:
EO Johnson supplied tools and computing devices in top operating condition
A vehicle in reliable condition allowing parts to be secured in an organized manner
A detailed accurate inventory of parts and supplies to maintain the fleet assigned to you
Shop tools and work space within our office to support an organized and safe area
Responsible for income generation through:
Referrals to sales department personnel identifying potential to place new equipment
Accurately billing for services rendered to install and maintain equipment
Qualification
Required
High school diploma or GED
Strong mechanical aptitude with experience servicing complex mechanical and electrical systems
Experience working in a team-oriented, customer facing environment
Highly self-motivated and directed
Ability to work independently and as a part of a team
Detailed orientated and organized
Ability to work in a fast-paced, changing environment with constant ongoing training
Excellent verbal and written customer focused communication skills in order to effectively respond in a professional and friendly manner
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must be effective at troubleshooting, problem solving, and coordinating solutions with outside vendors, users, and information technology staff
This position requires driving regularly
Maintain a good driving record and have a valid driver's license
The employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and/or hear
The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, bend/stoop/crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing)
The employee is occasionally required to reach above shoulder height, climb, crawl and kneel
Specific vision abilities required by this job include close vision and the ability to adjust focus
Preferred
College diploma in Electromechanical, Information Technology or related field or military training/experience
Suggested Certifications: CompTIA Network + or A+
Benefits
Competitive compensation
Vacation and self/family care days
Parental leave
Medical, dental, vision and life insurance
401(K) plan with a 50% match up to your first 8%
Discretionary 401(K) profit sharing plan
Company paid short- and long-term disability coverage
Paid Holidays
Company
EO Johnson Business Technologies
At EO Johnson Business Technologies, we promise to make your business better.
Founded in 1957
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Duke Schlagenhaft
CFO
Dave Greene
President & COO
Company data provided by crunchbase