AudioQuest · 14 hours ago
Technical Support Representative ( 3+years consumer electronics exp required)
Irvine, CA
Full-time
Onsite
Mid Level
3+ years expAudioQuest is a leading developer and manufacturer of high-performance audio/video products. They are seeking a Technical Support Representative to provide detailed information and assistance regarding their product line to both dealers and consumers through various communication channels.
Consumer ElectronicsElectronicsLogistics
Hiring Manager
Julie T.
Responsibilities
Respond promptly to incoming telephone inquiries
Respond to inquiries via email and other communication channels
Assist dealers placing orders via telephone
Communicate internally with colleagues and management, sharing job-based experiences which may have strategic or other value
Review and advise on dealer orders which may be technically challenging for the order entry team
Process return merchandise authorization (RMA) requests in the Enterprise Resources Planning (ERP) system in a timely manner
Qualification
Required
Consumer electronics industry experience
Expert knowledge of consumer audio and video equipment and applications, particularly high-end audio gear and home theater
Expert knowledge of computer audio (file-based audio, high-resolution music files, and their associated software and hardware)
Ability to address concerns of both Windows and Apple platform users
Ability to communicate effectively in English, both verbally and in writing
Flexibility to manage routine duties with frequent interruptions
Superior phone and email etiquette and ability to deal effectively with internal or external customers, peers, and management
Proficiency in Microsoft software applications including Outlook, Word, and Excel
High school or equivalent (Required)
Consumer electronics industry: 3 years (Required)
Preferred
Retail sales or support experience in the consumer electronics environment
Working knowledge of home theater installation and concepts will be an advantage
Ability to communicate effectively in Spanish will be an advantage
Ability to commute to Irvine, CA 92614
Benefits
Medical, vision and dental benefits
Paid vacation and holidays
401(k) Retirement Plan
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
AudioQuest
AudioQuest has been the largest cable supplier to the high-end specialist market for many years.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike McConnell
Chief Financial Officer
Company data provided by crunchbase