GreatWater 360 Auto Care · 16 hours ago
Shop Systems Administrator - GreatWater 360 Auto Care
Grand Rapids,MI,US
Full-time
Onsite
Entry, Mid LevelGreatWater 360 Auto Care is seeking a Shop Systems Administrator to provide first-line technical and application support across their automotive service network. The role focuses on resolving technology and application issues to ensure shop teams remain productive while also contributing to broader IT initiatives.
Automotive
Responsibilities
Provide responsive, first-line technical support to shop and support center teammates across multiple locations
Troubleshoot, resolve, document, and escalate application-related issues as appropriate
Support shop systems including Protractor, AutoServe1, Steer, AutoOps, and related applications
Collaborate with cross-functional teams to analyze shop operations and identify opportunities to improve system usage and performance
Assist with the rollout of application updates, enhancements, and new technologies to ensure smooth adoption
Develop, maintain, and help enforce standards, protocols, and procedures for consistent application use
Create and support training materials; guide teammates to improve proficiency and adoption of shop systems
Communicate clearly with non-technical users, providing step-by-step guidance and excellent customer service
Support remote users, devices, and systems using ticketing and remote support tools
Follow GreatWater Garages IT standards, security policies, and service level expectations
Contribute to continuous improvement of IT processes, documentation, and system reliability
Qualification
Required
Customer service or help desk experience required
Experience supporting shop management systems, especially Protractor
Proven experience in IT or application support roles within a team-oriented environment
Working knowledge of computer networking, system installation, and administration
Familiarity with database concepts and project management tools
Proficiency with Windows, Microsoft 365, and ticketing systems such as Zendesk
Experience supporting remote users, retail environments, or multi-site operations
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills with a customer-focused mindset
Ability to prioritize and manage multiple requests simultaneously
Ability to remain calm and effective in high-pressure or time-sensitive situations
Adaptable, curious, and committed to continuous learning
Preferred
Experience with shop CRM platforms such as Steer and AutoOps
Experience supporting digital vehicle inspection platforms, particularly AutoServe1
Education: High School Diploma or Associate's Degree preferred
Company
GreatWater 360 Auto Care
GreatWater 360 Auto Care is a network of local auto repair shops that share similar values and ways of doing business.
Founded in 2021
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Dykstra
CEO at GreatWater Garages
Taylor Mitchell
Chief Technology Officer
Company data provided by crunchbase