Maximus · 18 hours ago
Senior Telecom Engineer
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $150K/yr
5+ years expMaximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Work with development teams throughout the software life cycle ensuring sustainable software releases
Perform hands on management of cloud infrastructure and automation tools
Document cloud architecture, security measures, and participate in client audits
May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization
Serve as the primary technical point of contact for all cloud services consumed by the business
Lead performance testing, chaos engineering, and remediation efforts for continual improvement
Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team
Accountable for the Contact Center implementation and support during all stages of the project life cycle
Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
Ability to work unscheduled hours in case of emergency work/outages
Follow department implementation standards and Change control processes
Analyze existing and new voice and data networks (as needed) and recommend solutions
Create/modify artifacts and deliverables, including the change management process
Qualification
Required
Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline
5 years relevant experience required; 6+ years preferred
Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
Ability to develop and execute a strategic technology vision that aligns with and supports business goals
Strong leadership skills with experience managing and mentoring senior technical teams
Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
Call flow development experience in Genesys Architect tool
Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods
Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
Preferred
Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2026-02-05
2025-11-20
Company data provided by crunchbase