Berlin City Auto Group · 16 hours ago
Customer Relations Associate
191 Riverside St, Portland, ME 04103
Full-time
Onsite
Entry Level
$18/hr - $125/hr
1+ years expBerlin City Auto Group is actively hiring a customer-focused, results-oriented Business Development Associate to join their growing team. The primary responsibility of the Customer Relations Associate is to provide exceptional customer service by answering incoming calls and scheduling appointments, while building and maintaining strong customer relationships.
AutomotiveCar SharingEmail
Responsibilities
Promptly answering all incoming Service Department phone calls and emails
Contacting current and former service customers to confirm and schedule appointments
Effectively communicating with internet customers using their preferred method of communication
Maintaining accurate data in the customer database
Scheduling service appointments at the earliest available time slots
Following up with customers to ensure their complete satisfaction and addressing any concerns promptly
Qualification
Required
At least 18 years of age
Ability to pass a pre-employment background check
Authorized to work in the United States
Possess at least 1+ years of customer service experience
Passionate about delivering an exceptional customer experience
Proven ability to maintain a friendly, positive, and helpful attitude while managing competing priorities
Strong desire to help people and provide outstanding service
Ability to thrive in a fast-paced environment
Excellent written and oral communication skills
Self-starter with effective time management and organizational skills
Dependable with a strong work ethic
Comfortable working with technology, including computers, tablets, and multi-line phone systems
Preferred
Prior call center experience
Benefits
We will train - No automotive experience is necessary!
A career path that offers an opportunity for advancement and financial growth
Flexible schedule with paid time off that accrues from day one of employment
An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
401(k) with employer contribution!
Health and Wellness membership reimbursement of up to $75.00 per month
Recognition programs & awards are part of the culture that rewards excellence and high-performance
Employee discounts
Fun team atmosphere
Company
Berlin City Auto Group
Easy means there are no hidden costs. No games of any kind. Rather shop online? We can do that. Want to get in and out fast? We can do that.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase