Trace3 · 16 hours ago
Senior Data Center Technician (On-site)
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
$71K/yr - $85K/yr
6+ years expTrace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services. The Senior Data Center Technician will support and provide remote hand services for customers, train and mentor lower-level resources, and assist with data center operations and infrastructure management.
Information ServicesInformation TechnologySocial Network
Responsibilities
Perform analysis and consulting of customers' IT infrastructure hardware in production; perform a walkthrough with the customer to determine the ability to deliver the project
Perform structure cabling assessments and provide recommendations
Install and manage structured cabling infrastructure projects
Elicit Data Center infrastructure requirements from clients
Install, terminate, test, and label all cross-connects (copper and fiber) in the data center in accordance with the company's best practices
Support the day-to-day operations of the data center and execute medium to large projects
Troubleshoot physical problems and address issues
Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements
Develop Data Center infrastructure designs
Download and transfer disk images or configuration files
Assist in the configuration of OS (Linux, IOS, Windows, etc.)
Configure OOB (out-of-band) management interfaces on various devices to enable remote access (compute, storage, and networking)
Test and validate remote accessibility to the customer computer, server, and/or network system
Assist in the configuration and deployment of minor releases and updates
Assist in the installation & configuration of network and storage devices
Keep up-to-date documentation of OS configuration
Visually inspect equipment for errors or unusual noises as trained and with direction
Assist with performing infrastructure readiness tests
Identify and report problem devices; replace defective parts, as directed
Create and maintain service desk documentation
Complete monthly standard reports
Support cross-functional teams to fulfill service requests
Provide a plan, unpack received items while identifying parts, and dispose of all non-essential items. Deliver report results and give recommendations
Ensure that power tests and reports on all incoming products are conducted before moving them to the data center floor, per practices
Input all device locations and cable connections into a customer-defined database
Record all received products into a customer-defined database (including asset tags information, product manufacturer, model, and serial number)
Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies
Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommends changes
Train and mentor other Data Center Technician(s)
Maintain a high level of customer satisfaction
Review work orders proactively and as post-work quality assurance to ensure requests are handled as intended
Actively participate during the service transition phase to perform knowledge transfer and documentation
Develop documentation to maintain accurate records of customer computer, server, and network systems
Accept, fulfill, and report status via the ticketing system, time reports, and email processes
Escort vendors and repair technicians as requested by the customer
Perform crisis management in the event of critical situations or major service outages
Communicate with stakeholders according to SLAs
Perform Root Cause Analysis
Follow the company's best practices and Standard Operating Procedures
Participate in on-call rotation
May perform other duties as assigned by supervisor
Qualification
Required
At least six years' experience in a technical or data center support role
High School diploma required
Ability to travel domestically up to 85% - 90% of the time
CompTIA A+, BICSI, or similar certification required
Experience working with various networking hardware, such as multiplexers, routers, and switches
Experience creating SOP's, templates, best practices, and providing training
Manage solutions to objectives and metrics
Proficient knowledge of common network protocols such as TCP/IP
Proven experience with fault isolation and troubleshooting networks and computers, including LAN, WAN, and servers
Familiarity with configuring networking and security equipment
Familiarity with configuring Microsoft Windows and various versions of Linux
Experience with data communication issues
Proficiency in Network troubleshooting tools (ping, traceroute, SNMP)
Ability to work independently and manage multiple priorities and interruptions
Good understanding of Internet technologies (firewall/router/switch/VPN/DNS/Proxy)
Driven to independently research solutions when provided the desired result
Preferred
The following certifications are highly desirable: Hadoop, Dell, NetApp, EMC, Cisco, F5, and HP
Benefits
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match
529 College Savings Plan
Health Savings Account
Life Insurance
Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off
Company
Trace3
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients.
1001-5000 employees
H1B Sponsorship
Trace3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (1)
2022 (6)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-08-11Acquired
2017-06-15Private Equity
Leadership Team
J
Joe Quaglia
Chief Executive Officer
Mark Butler
VP Security Solutions
Recent News
2025-12-08
2025-11-25
Company data provided by crunchbase