Contact Center Systems Administrator jobs in United States
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Confidential · 11 hours ago

Contact Center Systems Administrator

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Confidential company is seeking a Contact Center Systems Administrator to ensure the stability, security, and compliance of contact center technologies. The role involves administering and optimizing the Talkdesk platform, managing user access, and collaborating with stakeholders to implement routing and IVR designs.

Marketing & Advertising

Responsibilities

Configure, customize, and maintain our Talkdesk CCaaS platform to support approved business requirements
Provision and deprovision users, roles, permissions, skills, queues, and phone numbers
Manage user access, license assignments, and permission structures
Audit licenses, system access, permissions, and inactive users on a regular cadence
Design and implement inbound routing logic and IVR flows
Configure dialer and campaign settings based on approved business requirements
Configure telephony, carrier connections, and number management
Enforce TCPA, DNC, call recording, consent, and dialing window rules within system configuration
Maintain and monitor Talkdesk integrations and data flows (CRM, LOS, Coaching Tools, etc.)
Collaborate with stakeholders to translate business needs into compliant technical solutions
Monitor platform performance, stability, and data integrity
Provide technical troubleshooting and platform support to end users, supervisors, and operations leaders
Own production configuration changes, release control, rollback planning, and audit logging
Serve as the primary technical escalation point for Talkdesk incidents, outages, and defects
Coordinate vendor escalations and support cases with Talkdesk and telephony providers
Maintain platform documentation, configuration records, and architecture diagrams
Support change management and controlled release processes

Qualification

TalkdeskContact center configurationCall routingIVR designPlatform administrationUser access controlsLicense governanceSystem integrationsTroubleshooting skillsChange managementStakeholder collaborationData analysisAI features in CCaaSCommunication skills

Required

3+ years of telecom experience working with Talkdesk or 5+ years with similar CCaaS platforms
Strong technical proficiency in contact center configuration, call routing, IVR design, and platform administration
Experience with user access controls, permissions, and license governance
Experience implementing compliant dialing and call handling configurations
Experience supporting system integrations and data flows with CRM and internal systems
Strong troubleshooting and incident response skills
Experience with change management and release controls
Excellent communication and stakeholder collaboration skills

Preferred

Data analysis experience using platform metrics to identify issues and improvement opportunities
Proven success in a fast-paced, high-growth environment
Experience incorporating AI features into CCaaS implementations

Company

Confidential

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This page is owned and operated by JAF HOLDINGS INC. All rights reserved 2025. jafholdingsinc.com
location
Silicon Valley, California US, US
people-size51-200 employees

Funding

Current Stage
Growth Stage

Leadership Team

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Roshan Syed
Global Talent Partner
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Company data provided by crunchbase