Easterseals MORC · 18 hours ago
Administrative Operations Specialist - Centralized Scheduler I
Pontiac, MI
Full-time
Onsite
Entry Level
2+ years expEasterseals MORC is hiring for a Centralized Scheduler to help make a difference and become part of something bigger than yourself. This role is responsible for managing and organizing appointments, ensuring a smooth flow of scheduling while providing excellent customer service to clients and team members.
Non-profit Organization Management
Responsibilities
Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery
Demonstrate excellent customer service to internal and external customers
Input, update, and maintain the calendar availability
Answer calls via the centralized scheduling phone queue and assist callers with their requests
Complete requests in the centralized scheduling email and voicemail
Answer calls, verify authorizations, verify active insurance, and schedule appointments with an active authorization as appropriate. May be responsible for answering and triaging internal and external telephone calls as needed
Maintain the staff appointment schedule in the EHR, make and change appointments, and conduct follow-up phone calls to minimize 'no shows.'
Serve as backup for reception
Complete outreach when primary scheduling duties are complete and as assigned by supervisor
Manage appointment cancellation process and make follow-up calls to schedule appointments
Answer both general and specific inquiries regarding departmental procedures, some of which may require detailed interpretation of departmental policies and procedures
Operate a variety of office machines, such as personal computers, scanners, copy machines, and calculators
Demonstrate knowledge of principles of trauma informed care
Show willingness to support and assist consumers with trauma related issues
Qualification
Required
High School Diploma or Equivalent
At least two years experience in a clerical role; healthcare preferred
Benefits
Low-cost Dental/Health/Vision insurance
Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
Generous 401K retirement plan
Paid Leave Options Available
Up to $125 bonus for taking 5 days off in a row.
10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
Wellness Programs
We are a PSLF (Public Service Loan Forgiveness) Employer.
We provide bonuses and extra incentives to reward hard work & dedication.
Mileage reimbursement in accordance with IRS rate.
Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
Student loan repayment options
Pet Insurance
Company
Easterseals MORC
Easterseals MORC is the leading nonprofit provider of services for individuals with behavior health disabilities, emotional impairments, autism, developmental disabilities and other special needs.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Wirth
President & CEO Easterseals MORC
Cynthia Szczur
Chief Financial Officer
Company data provided by crunchbase