Akkodis · 10 hours ago
Information Technology Support Technician
Los Angeles, CA
Contract
Onsite
Entry Level
$23/hr - $25/hr
1+ years expAkkodis is a company that leverages insight and resources to connect talent with clients across North America. They are seeking a Junior IT Support Technician for a contract role to provide first-line support for hardware, software, and network issues, while assisting users with Microsoft 365 applications and maintaining technical documentation.
Information Technology & Services
Hiring Manager
Priyanka Khurana
Responsibilities
Provide first-line support for hardware, software, network, and access issues through the ticketing system
Install, configure, and maintain desktops, laptops, printers, and peripheral devices
Assist users with Microsoft 365 applications, email, Teams, OneDrive, and basic Azure account access
Support onboarding and offboarding activities, including account creation, permissions, and equipment setup
Troubleshoot connectivity issues related to network, WiFi, VPN, docking stations, and Cisco phones
Assist with Webex setup and basic troubleshooting for meetings and training sessions
Perform basic system checks on Windows and Linux environments under supervision
Support backup verification and basic monitoring of Synology storage systems
Escalate complex issues to System Engineers or senior IT staff with proper documentation
Maintain accurate ticket notes, asset records, and technical documentation
Apply patches, updates, and antivirus/security tools as directed
Follow IT policies, cybersecurity practices, and HIPAA compliance requirements
Provide courteous, timely, and professional customer service to all staff
Qualification
Required
Associate degree or technical certification in Information Technology or related field, or equivalent work experience
1–2 years of experience in IT support, help desk, or technical assistance roles (internship experience acceptable)
Basic knowledge of Windows operating systems and computer hardware
Familiarity with Microsoft 365 applications and user account support
Basic understanding of networking concepts (IP address, DNS, WiFi, VPN)
Strong troubleshooting and problem-solving skills
Ability to follow procedures and document work accurately
Strong communication and customer service skills
Willingness to learn enterprise systems and healthcare IT environments
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase