Arizona College of Nursing · 11 hours ago
Executive Director of Enrollment Services (On-site in Sandy Springs, GA)
On-Site
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expArizona College of Nursing is a rapidly growing nursing school that prepares individuals for careers in nursing. The Executive Director of Enrollment Services will lead the admissions and financial aid teams to achieve enrollment growth, enhance student service, and ensure compliance with educational standards.
Higher Education
Responsibilities
Collaborates with the EDAO and the RVP of Enrollment Services (RVPES) in achieving the college and campus goals
Provides leadership of the admissions team and financial aid teams in achieving these outcomes including outstanding student service, enrollment growth, manpower efficiency, conversion metrics, and student persistence
Oversees the establishment, implementation, and monitoring of standards in the administrative departments including admissions, financial aid, and student facing services such as the admission coordinator
Develops and monitors the effectiveness of growth initiatives and redirects as appropriate
Routinely monitors and reviews with the team a dashboard of quality assurance, compliance, student service, and compliance metrics
Routinely monitors, via direct observation, the quality and effectiveness of delivery of student facing services in the areas of admissions and financial aid and provides timely and documented feedback
Measures, monitors, reports, and remediates staff and the admission process to ensure prospecting activity and inquiry management outcomes are in alignment with college expectations
Routinely facilitates training and professional development experiences for the admissions and financial aid teams to ensure compliance, address student service deficiencies, and showcase exemplary student service practice
Ensures effective implementation of the campus New Student Review (NSR) process, engaging the full participation of the campus team
Trains, hires, and staffs the front desk Admissions area, setting appropriate hours and expectations to ensure exceptional customer service to new and prospective students
In facilities without divested admission and student areas, collaborates with the Executive Director of Academic Operations on the staffing plan and schedule, utilizing the Admission Coordinator, Campus Coordinator, and student workers to ensure coverage and routing of new and active students
Provides testing center access via the Admission Coordinator and utilizes appropriate resources to reduce testing center downtime in accordance with the college’s admission timeline
Orders Admission HESI (A2) tests in alignment with enrollment expectation and metrics
Proctors (via the Admission Coordinator) the A2 tests, with the Campus Coordinator serving as back-up
Accesses and provides admission assessment results to prospective students as related to the admission process
Ensures that staff assigned to inbound phone line (TFN) and other inbound inquiry sources are trained, and inquiries are entered and routed correctly
In partnership with Corporate Marketing and Campus Operations develops the New Student Orientation (NSO) framework
Plans, coordinates, and executes NSO for all new students; collaborates with the EDAO for speaking roles and additional staffing needs
Creates badging for all new students
With input from the EDAO, RVPES, SVP of Admissions, and COO, submits information for preparation of the annual operating and capital budget of admission staff and areas
Works effectively in a matrix structure, collaborates with dotted line counterparts on common goals, and holds them accountable to compliance and commitments
Contributes to decision-making, institutional effectiveness, and long-term planning of the College
Ensures compliance of all federal and state accreditation rules and regulations
Takes a leading and informed role in enforcing the use of compliant materials, practices, and procedures in alignment with the Department of Education, state-specific agencies (when applicable), and accreditation standards of the College
Other duties as assigned
Qualification
Required
Bachelor's degree in business or related field or equivalent skills and experience
Two years' leadership experience in higher education operations, such as Admissions, Student Services, or Business
Proven record of leadership and achievement in higher education
Benefits
Competitive pay and opportunities for professional development.
Dynamic organizational culture within a supportive working environment.
Rest and relaxation with generous PTO and holiday benefits.
Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
Preparation for the future with a 401(k) and company match.
Company
Arizona College of Nursing
Arizona College of Nursing and Arizona College prepare students for in-demand careers to meet the community’s healthcare needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle Eisenstat
Chief People Officer
Stacey Kunnari
Human Resources Business Partner
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