DEVELON North America · 22 hours ago
District Product Support Manager
Suwanee,GA,US
Full-time
Onsite
Senior Level
7+ years expDEVELON North America is seeking a District Product Support Manager who will act as the primary liaison between the company, its dealer network, and end-users. This role focuses on enhancing dealer product support capabilities and maintaining high-quality service performance to drive customer satisfaction and retention.
IndustrialIndustrial EngineeringManufacturingWholesale
Responsibilities
Conduct dealership evaluations using the Dealer Parts and Service Review (DSR) process
Support District Sales Managers in evaluating potential new dealerships and assessing initial capabilities
Guide new dealers through the setup of effective parts and service departments
Ensure dealer understanding and compliance with company policies and procedures
Assist with dealer termination processes when necessary
Manage and develop dealer relationships, including follow-up on service and parts reviews and upgrade processes
Advise dealer sales staff on proper service, maintenance, and care of all company products
Evaluate and respond to dealer requests regarding commercial policy adjustments
Drive district parts sales to achieve Annual Operating Plan (AOP) targets
Promote all parts and service programs at the dealership level
Provide technical support and feedback as required
Communicate directly with dissatisfied customers to resolve complaints and maintain satisfaction
Influence dealer stocking and planning behaviors to optimize inventory and support needs
Monitor, advise, and close cases within the call tracking system
Provide on-site assistance to dealers requiring hands-on technical support
Assist with service training classes as needed
Qualification
Required
Associate degree in a technical field required
7–10 years of relevant experience
2–3 years in product support or 1–2 years as a DSM Trainee preferred
Technically astute with strong problem-solving ability
Able to make sound, timely decisions
Strong communication and active listening skills
Effective negotiation skills
Strong financial acumen
Self-motivated with excellent interpersonal abilities
Proficient in Microsoft Office Suite
Highly organized with strong time-management skills
Travel requirement: 50% or more
Benefits
Comprehensive Health, Dental, and Vision Insurance
Generous 401(k) Company Match
Free Telehealth Services
Optional Supplemental Insurance Programs
Ongoing Professional Development and Leadership Training Opportunities
Company
DEVELON North America
DEVELON North America markets and supports the DEVELON brand of products that includes dozers, crawler excavators, wheel excavators, mini excavators, compact track loaders, wheel loaders, articulated dump trucks, material handlers, log loaders and attachments.
10001+ employees
H1B Sponsorship
DEVELON North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase