Corpay · 10 hours ago
Customer Service - Operations - M1 - USA
Lexington, KY
Full-time
Onsite
Mid, Senior Level
3+ years expCorpay is currently seeking an Operations Supervisor within their Lodging division. In this role, you will lead and manage the daily activities of a call center team, ensuring superior customer service and collaborating with other departments.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Coordinating work activity of the Call center representatives, ensuring superior customer service
Conducting regular meetings, coaching, and feedback sessions with direct reports; regularly monitoring performance and tracking key individual metrics
Monitoring all interactions that affect client relationships:
Answering calls, intake, and processing requests, making reservations, following up on client messages relating to the production reps, consulting activities, and basic negotiation
Resolving all client and hotel calls regarding extensions, early departures, or changes to a reservation
Conducting appropriate client communications as needed
Ensuring clients’ issues related to Call center reps are addressed and resolved in a timely and effective manner
Promoting accuracy and quality in service via spot-checking requests and reservations about client guidelines
Conducting quality call monitoring as needed
Ensuring service levels are met
Assisting in producing and analyzing relevant statistics, including identifying trends and insights
Ensuring staff achieve targeted metrics through coaching, development, and discipline
Collaborating with Learning & Development to ensure all staff are appropriately trained
Participating in and/or coordinating projects, workgroups, and events within the team and across CLC
Assisting with an overflow of work as needed
Monitoring workflow daily
Qualification
Required
High School Diploma or GED
3-5 years of related supervisory experience
Demonstrated ability to teach others, work in a team environment, and deliver superior service
Demonstrated ability to develop, report, interpret, and act on key metrics
Proven problem-solving skills, identifying root causes and solutions through a high level of critical thinking
Ability to thrive and excel in a fast-paced environment with changing priorities
Demonstrates a positive 'can-do' attitude, is self-motivated, and is committed to high workplace standards
Proven effective and professional oral and written communication skills with various levels of audience
Excellent interpersonal skills
Working knowledge of Microsoft Word, Excel, Outlook, and the internet
Must be extremely detail-oriented and organized
Takes initiative, demonstrates personal responsibility and ownership, and exemplifies what it means to provide the highest level of customer service
Preferred
Prior experience as a subject matter expert for policies and procedures is highly desired
Benefits
Medical, Dental & Vision benefits are available the 1st month after hire.
Automatic enrollment into our 401 (k) plan (subject to eligibility requirements)
Virtual fitness classes are offered company-wide.
Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
H1B Sponsorship
Corpay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (14)
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
Seeking Alpha
2025-03-18
Business Wire India
2025-02-21
Company data provided by crunchbase