Hanwha Philly Shipyard · 15 hours ago
IT Helpdesk Support Intern
Philadelphia, PA
Internship
Onsite
InternHanwha Philly Shipyard is seeking an IT Helpdesk Support Intern to assist with hardware, software, and application support across various platforms. The role involves responding to help desk calls, preparing and deploying hardware, and maintaining printers while ensuring adherence to safety procedures.
Shipbuilding
No H1B
Responsibilities
Ensure that all HPSI safety procedures, rules and regulations are communicated, understood, and followed
Offer hardware, software and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones
Respond to help desk calls from internal and field employees, providing problem resolution through phone, email, remote access and in-person
Prepare and deploy hardware, desktops, laptops, and mobile platforms
Maintain all printers, including deployment, troubleshooting, and supply management
Manage and coordinate support for Mobile Devices
Provide basic network hardware installation and configuration assistance
Provide basic Active Directory management and server application support
Perform other related duties as required and assigned
Qualification
Required
Ensure that all HPSI safety procedures, rules and regulations are communicated, understood, and followed
Offer hardware, software and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones
Respond to help desk calls from internal and field employees, providing problem resolution through phone, email, remote access and in-person
Prepare and deploy hardware, desktops, laptops, and mobile platforms
Maintain all printers, including deployment, troubleshooting, and supply management
Manage and coordinate support for Mobile Devices
Provide basic network hardware installation and configuration assistance
Provide basic Active Directory management and server application support
Perform other related duties as required and assigned
Customer Service Orientation: Ability to communicate clearly, patiently, and professionally with end users
Problem-Solving: Analytical thinking and resourcefulness in identifying solutions
Attention to Detail: Accurate documentation of incidents, solutions, and procedures
Teamwork & Collaboration: Works effectively with IT team members and cross-functional staff
Adaptability & Learning Agility: Willingness to learn new tools, processes, and technologies quickly
Time Management: Ability to prioritize multiple tasks and handle requests efficiently
Professionalism: Dependable, accountable, and respectful in workplace interactions
Rising sophomores, juniors, or seniors pursuing degrees currently pursuing a degree or certificate in Management Information Systems, Information Technology, or Computer Science
Minimum GPA: 3.0
Basic knowledge of Windows and/or Mac operating systems
Familiarity with Microsoft Office 365 applications
Strong problem-solving and troubleshooting skills
Good communication skills, both written and verbal
Ability to work independently and as part of a team
Professional and customer-focused attitude
Strong analytical, communication, and organizational skills
U.S. work authorization required — no sponsorship available
Company
Hanwha Philly Shipyard
Hanwha Philly Shipyard is a shipbuilding company that constructs vessels for operations.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-20Acquired
Recent News
2025-12-26
2025-12-25
Company data provided by crunchbase