HealthFirst Family Care Center, Inc. · 1 day ago
EHR / EMR Application Specialist
Laconia,NH,US
Full-time
Onsite
Entry, Mid Level
2+ years expHealthFirst Family Care Center, a community health center in New Hampshire, is seeking an EMR Application Specialist to provide training and technical support for EHR applications. The role involves managing help desk requests, creating training materials, and serving as a liaison between staff and the EHR administrator to enhance system utilization and efficiency.
Health CareMedicalNursing and Residential Care
Responsibilities
Provides onsite training and support to all staff who utilize the EHR, at the time of implementation, upgrades, orientation, and as needed for additional support. Works fluently with all levels within the organization
Creates and delivers presentation-style trainings to groups of people, including at department and provider meetings
Creates and maintains all EMR workflows and training plans for health center staff
Manage help desk requests related to EMR needs, reports and open support tickets with CHAN as needed until resolution of issue is resolved
Manage all current and future interfaces such as remote monitoring devices
Update and maintain the EMR daily. Common task include letter creating and updates, appointment book edit and updates, adding and updating appointment types, customize templates, and working with CHAN to ensure updates are working effectively ie: medication updates, custom list updates, flow sheet updates
Serves as the subject matter expert by providing Level 1 support for EHR application issues; troubleshoots issues, find fixes, and provide end user updates with resolutions
Work closely with all staff to improve system use, setup and verify efficiency of the system
Discover issues and get suggestions for improvements for application utilization, feedback would be collected from end users and managers
Acts as a liaison between HealthFirst staff and CHAN, the EHR administrator
Pulling and disseminating reports for all population health needs, UDS and facilitating new requests for EMR content to meet reporting requirements
Performs testing after EHR upgrades, updates, and as needed to ensure system is performing appropriately
Manage vendor relationships with Athena, CHAN, C-Speak, and Quest Lab
Learns new EHR applications as required
Protects the confidentiality of patient medical records
Attends job specific meetings as required
Demonstrates excellent critical thinking skills by quickly assessing new situations and developing appropriate solutions to the problem
Completes other duties as assigned
Qualification
Required
Associates Degree in Health Information Management and/or Registered Health Information Technician designation and a minimum two years in healthcare office environment; or an equivalent combination of demonstrated comprehensive knowledge and years of healthcare office experience in lieu of education
Proficient in Microsoft Office Suite, with knowledge of Practice Management and Electronic Health Record systems, preference given to AthenaOne knowledge
Diagnose and resolve technical issues
Strong drive to provide excellent customer service and experience, and the ability to prioritize tasks
Excellent written and verbal communication skills
Able to train both large groups and one on one
Advanced knowledge of EHR platforms
Must have a Valid Driver's License
Must have a Vehicle to travel between our multiple facilities when needed. Mileage is paid when driving between offices
Company
HealthFirst Family Care Center, Inc.
A Federally Qualified Health Center located in Franklin and Laconia, serving the 23 rural townships of the Twin Rivers and Lakes Region of New Hampshire.
51-200 employees
H1B Sponsorship
HealthFirst Family Care Center, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Ted Bolognani
Chief Executive Officer
Company data provided by crunchbase