Joe Taylor Restoration · 20 hours ago
Shared Services Operations Supervisor
Delray Beach, FL
Full-time
Onsite
Mid, Senior LevelJoe Taylor Restoration is a company focused on restoration services, and they are seeking a Shared Services Operations Supervisor to oversee their Shared Services team. This role involves managing back-office operations including intake, documentation, billing, and collections while leading the team to meet performance standards.
Facility ManagementService IndustryWater
Responsibilities
Supervise and support the Shared Services team responsible for intake, reporting, billing, and collections
Hire, onboard, train, coach, and develop team members
Conduct performance reviews, ongoing feedback, and corrective action conversations
Address performance issues promptly and professionally, including disciplinary action and terminations when necessary
Foster a culture of accountability, accuracy, and continuous improvement
Oversee job intake accuracy and timely entry into systems
Ensure proper documentation is collected, reviewed, and maintained for all jobs
Monitor reporting workflows to ensure compliance with internal and external requirements
Oversee billing accuracy and timeliness to reduce delays in invoicing
Lead collections efforts, ensuring consistent follow-up with customers, carriers, and adjusters
Apply proven collections strategies to improve cash flow and reduce aging AR
Monitor collection activity including call volume, follow-ups, and resolution outcomes
Escalate complex or high-risk accounts as needed
Ensure all collection efforts are properly documented and compliant with company standards
Track and report team performance metrics such as:
Follow-up frequency
Documentation completeness
Phone call activity and effectiveness
Billing and collection timelines
Identify workflow gaps and implement process improvements
Create and maintain standard operating procedures (SOPs)
Use data to coach team members and improve results
Qualification
Required
Proven experience in billing and collections, preferably in restoration, construction, or insurance-related industries
Prior supervisory or team leadership experience, including hiring, performance management, and disciplinary actions
Strong understanding of process management, documentation standards, and performance tracking
Experience managing high-volume phone and follow-up workflows
Excellent communication and conflict-resolution skills
Strong organizational skills with attention to detail
Ability to work in a fast-paced, deadline-driven environment
Company
Joe Taylor Restoration
Since its establishment in 2002, Joe Taylor Restoration has become Florida’s industry leader in property emergency services for water, fire and mold damage restoration.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase