Altusmeus · 15 hours ago
CCAAS Architect
United States
Full-time
Remote
Senior Level
$100K/yr - $160K/yrAltusmeus is seeking a CCaaS Architect to design and optimize cloud-based contact center solutions. The role involves aligning technical platforms with business goals and managing teams to enhance customer and agent experiences.
AnalyticsCloud ComputingInformation TechnologySoftware
No H1B
Responsibilities
Designs, implements, and optimizes cloud-based contact center solutions
Acting as a technical leader to align platforms with business goals
Integrating with systems like CRM
Managing teams for scalable, omnichannel experiences
Focusing on AI, analytics, and customer/agent experience
Migration of the Legacy / on-perm IVR platforms to CCaaS platforms
Dealing with Large BFSI customers
Bringing in best practices from other migrations
Qualification
Required
Strong experience in migration of the Legacy / on-perm IVR platforms to CCaaS platforms
Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations
Preferred
Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9's) etc would help
Company
Altusmeus
AltusMeus is an IT talent scouting and acquisition provider.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase