US Tech Solutions · 1 day ago
Retail Operations Manager
Miami, FL
Contract
Onsite
Mid Level
$70/hr - $80/hr
3+ years expUS Tech Solutions is a global staff augmentation firm seeking a detail-oriented New Business, Merch Operations Specialist to join their New Business Revenue team for Latin-Iberia. This role focuses on executing merch operations across multiple markets and supporting exclusive product launches while ensuring operational excellence and maintaining strategic relationships with vendors.
Information Technology
Responsibilities
Support the mapping and pitching of merch opportunities to artists management and record labels in collaboration with the Merch Business Lead and the Industry Relationships team
Analyze and manage category P&L, identifying key revenue drivers and opportunities for growth while optimizing costs and operational efficiency
Build and maintain strategic relationships with vendors
Managing product lifecycle from conception to launch
Lead and support the onboarding and implementation of merch programs and physical/ vinyl releases across markets
Generate and maintain detailed performance reports, including sales metrics, inventory levels, and program effectiveness
Coordinate with marketing and industry teams to ensure amplification initiatives and during program launch and always on
Coordinate with the industry relationships and artists teams the amplification of merch initiatives
Assist in vendor relationship management and day-to-day communications
Support Artist Direct Touring (Roadie) program implementation and tracking
Ensure compliance with established processes and timelines across all initiatives
Maintain regular communication with US and EU merch operation teams for Latin-Iberia global program alignments
Support the onboarding, implementation and optimization of Merch on Demand program, including catalog management and performance tracking
Tracking inventory levels and forecasting needs
Qualification
Required
3-4 years of experience in operations, retail, account management, or music industry
2+ years of experience owning program strategy and end-to-end delivery
Proven track record of communicating results to senior leadership
Strong experience leading cross-functional teams and managing change initiatives
Excellent organizational skills and attention to detail
Experience in project/program management and process tracking
Ability to work effectively with multiple stakeholders, both internal and external
Demonstrated skill in prioritizing and executing multiple tasks while meeting tight deadlines
Proficiency in Excel and reporting tools
Fluent in English and Spanish (Portuguese is a plus)
2+ years of demonstrable experience in operational roles
1+ years of account management, project management, or buying experience
Knowledge of retail/e-commerce processes
Strong analytical and problem-solving skills
Experience in developing and implementing program strategies
Proven ability to communicate effectively with internal and external teams
Preferred
Portuguese speaking (highly preferred)
Strong excel experience
Retail operating experience
Proven track record of communicating results to senior leadership
Spanish speaking
People smart person who also has strong numerical and data telling knowledge
Music industry experience
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase