State of Indiana · 5 hours ago
Helpdesk Application Analyst
Indianapolis, IN
Full-time
Onsite
Entry, Mid LevelThe State of Indiana is one of the largest employers in the state, dedicated to public safety and successful re-entry for citizens. They are seeking a Helpdesk Application Analyst who will provide technical support, troubleshoot issues, manage ticket queues, and create documentation to assist non-technical staff.
GovernmentInformation ServicesOnline Portals
Responsibilities
Providing 1st level, and sometimes 2nd level, support via phone, email, or chat
Diagnosing and fixing issues with computers, printers, software applications, phones, tablets, hotspots, VPN, and peripheral devices
Logging, tracking, and prioritizing support tickets to ensure timely resolution
Managing user accounts and permissions, including password resets and Active Directory management
Creating and updating knowledge base articles, FAQs, and user training guides
Performing basic ticketing system management, departmental-specific permissions, and peripheral support
Escalating complex issues that cannot be resolved to higher-tier technical teams
Qualification
Required
Basic understanding of IT systems, operating systems (Windows/MacOS), and network protocols
Strong verbal and written communication skills to explain technical issues to non-technical users
Strong analytical skills to diagnose root causes
A customer-focused attitude and patience
Able to perform essential functions with or without reasonable accommodation
Benefits
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Company
State of Indiana
State of Indiana is the government website that provides information, services, news, and events related to Indiana.
Founded in 1816
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Pamella Cook
Chief Financial Officer
Annie Frischkorn
Senior Human Resources Business Partner
Recent News
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