Texas Health Resources · 9 hours ago
Field Service Specialist I
Arlington, TX
Full-time
Onsite
Entry Level
1+ years expTexas Health Resources is seeking a Field Service Specialist I to join their IT team. The role involves providing customer assistance for technical support requests and incidents, ensuring exceptional service delivery and maintaining key customer relationships.
Health CareMedical
Responsibilities
Provide timely in-person and virtual customer assistance for Field Service requests and incidents
Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites
Accurately log all customer interactions in the ITS ticketing system
Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers
Build and maintain key customer relationships with customers through timely and effective resolution
Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable
Look for ways to improve personal, team, and departmental performance
Adhere to Asset Management processes for asset inventory Lifecycle Management
Identifies trends in delivery of service, and identify opportunities for improvement
Must Participate in on-call rotation and be responsive when called or paged
Troubleshoot assigned incidents within defined target timelines based on severity, supporting services at assigned entities
Qualification
Required
H.S. Diploma or Equivalent (Required)
1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)
Customer service management
project management
understanding of Microsoft networking computing environment
strong written and verbal communications
ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management
Experience managing vendor performance to contracted Service Level Agreements (SLAs)
Preferred
Associate's Degree Computer Science, Information Systems, Business, or related field. (Preferred)
Benefits
401k
PTO
Medical
Dental
Paid Parental Leave
Flex spending
Tuition reimbursement
Student Loan forgiveness
Several other benefits
Company
Texas Health Resources
Texas Health Resources is a provider of health and wellness resources.
10001+ employees
H1B Sponsorship
Texas Health Resources has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (7)
2022 (14)
2021 (7)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$0.26MKey Investors
Texas Women’s FoundationUnitedHealthcare
2024-10-21Grant
2022-08-10Grant· $0.26M
Leadership Team
Claudia A. Eisenmann, MBA, FACHE
President & CEO - Texas Health Harris Methodist Hospital
Doug Hawthorne
Founding CEO Emeritus
Recent News
2025-10-31
Business Wire
2025-10-23
Company data provided by crunchbase