Meetings & Incentives Worldwide, Inc. · 20 hours ago
Project Manager, Attendee Experience - Remote
United States
Full-time
Remote
Mid, Senior Level
5+ years expMeetings & Incentives Worldwide, Inc. is a global event management firm specializing in virtual, hybrid, and in-person experiences. The Project Manager, Attendee Experience will manage limited-service programs, focusing on attendee management, reporting, and client engagement.
Event Management
Responsibilities
Follow and build client SOPs as required
Qualify attendee information
Manage hotel accommodations and changes
Maintain meeting database with continual updates/changes
Provide reportable information for your meetings in a timely manner
Meet deadline expectations
Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys
Provide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up
Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment
Assist in website testing
Technical Support and/or Digital Production on virtual events
Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.)
Work on complex programs with numerous participant types, complicated web builds, and extensive reporting
Handle issues and challenges onsite and overcoming them by thinking outside the box
Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.), including portals and fee-based programs
Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)
Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B)
Use and develop event registration sites outside of Cvent
Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app
Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process
Initiate, plan, execute, control, and close out attendee registration projects
Manage meeting profiles and statuses in event software
Create and manage client and internal timelines
Manage all changes effectively by keeping forms, checklists and timelines updated and saved properly
Ability to travel 35% both Domestic & Internationally
Qualification
Required
College degree or equivalent experience
Minimum 5+ years of experience in the meetings industry
Knowledge of virtual and hybrid event options
Proven excellent oral and written communication skills in both internal and client-facing environments
Demonstrated track record of successfully managing multiple projects simultaneously
Experience with database management programs (Cvent preferred)
Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
Including mail merges, agenda creation, tables, etc. in Word
Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)
Benefits
Health, Dental, Vision and Life Insurance options
401K plan
Paid holidays
Accrued personal time off for vacation and sick leave
Laptop, additional monitor, and mobile phone
Global Giveback program for volunteer service
Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee
Company
Meetings & Incentives Worldwide, Inc.
M&IW is a women-owned event agency specializing in planning meetings, conferences, and incentives of all scales worldwide.
201-500 employees
H1B Sponsorship
Meetings & Incentives Worldwide, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Tina Madden
Chief Executive Officer
Recent News
2025-07-15
2024-12-26
Company data provided by crunchbase