Salsify · 15 hours ago
Customer Success Program Architect
United States
Full-time
Remote
Lead/Staff
$133K/yr - $156K/yr
10+ years expSalsify is a key leader in the industry scaling the next core commerce infrastructure. They are seeking an experienced Global Principal Customer Success Manager to support clients in their Global Accounts segment, ensuring exceptional support and driving business strategy for complex accounts.
AnalyticsCloud ComputingE-CommerceManagement Information SystemsSoftware
Responsibilities
Support pre-sales and sales cycles by providing scalability strategy insights and best practices
Coordinate all Teams during sales cycle to ensure alignment between CS, Support, Services, Sales
Produce program plan highlighting global onboarding strategy including all workstreams
Support Global Enterprise Architecture expansion workshops. Focus on best practice: Global data aggregation strategy, Salsify Instance model definition, User management strategy, Organization change management guidance and tracking
Support onboarding of local/brand specific CSM on the global account
Share account adoption & growth strategy; help define/review local and brand level strategy
Define roles and responsibilities
Identify adoption strategies (local vs global) and assign targets to the account team
Recommends and executes joint success plans with their portfolio of customers at the Executive Sponsor level and manage relationships/politics and conflicts
Executes strategic business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
Collects metrics to develop business value assessments of the customers' Salsify investment - coordinate metric assessment with local/brand specific CSM
Helps customers plan and execute a digital shelf program - this often requires change management guidance and is a key piece of the role!
Creates playbooks and informs processes for how we can scale our approach towards supporting our largest and most complex customers
Qualification
Required
10+ years of success with account management, global services delivery and scalability management in a consulting or SI firm
Proven record of driving measurable customer outcomes and success with large, complex customers
Experience leading multiple large, sophisticated technical projects and/or enterprise-level programs
Ability to compel customers and internal partners to act and hold them accountable to their commitments
History leading business transformation programs, including those that involve C-Suite commitment and change management
Track record of fostering a collaborative environment across sales, services, product and marketing peers
Ability to navigate data and people to find answers
Benefits
Competitive Salary
Equity
401 (k)
Unlimited Vacation
Full Benefits: Medical, Dental, and Vision Insurance
Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
FSA: Medical, Commuter, and Dependent Care
HSA: Tax-advantaged Medical Savings Account
18 Week Paid Maternity & 10 Week Paid Parental Leave Program
Referral Bonuses
Company
Salsify
Salsify helps brands by providing tools to track and analyze inventories, presentation, and sales of goods on digital shelves.
501-1000 employees
H1B Sponsorship
Salsify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$452.6MKey Investors
TPGWarburg PincusGreenspring Associates
2022-04-13Series F· $200M
2020-09-23Series E· $155M
2018-08-07Series D· $43M
Leadership Team
Jason Purcell
Co-Founder & Chief Executive Officer
Piyush Chaudhari
Chief Executive Officer
Recent News
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2025-12-26
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2025-12-26
2025-12-26
Company data provided by crunchbase