SaaS Application Support Specialist (28966) jobs in United States
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Dahl Consulting · 13 hours ago

SaaS Application Support Specialist (28966)

positionBrooklyn Park, MN
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$15/hr - $30/hr
date2+ years exp

Dahl Consulting is partnering with a large enterprise retail organization to hire an Application Support Specialist to support a business critical assortment and planning application used by merchandising teams. In this role, you will work closely with end users, product teams, and technology partners to ensure application stability, performance, and a high level of service.

ConsultingHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide daily support for an assortment planning application, ensuring reliability, availability, and performance
Troubleshoot, diagnose, and resolve application and user issues, escalating when appropriate
Manage incidents and service requests through a ticketing system while meeting service level expectations
Partner with product, engineering, and infrastructure teams to resolve defects and deploy fixes
Perform root cause analysis and document resolutions and preventive actions
Maintain application documentation, runbooks, and support procedures
Assist with user onboarding, access management, and basic training as needed

Qualification

Application supportTicketing systemsTroubleshootingSaaS applicationsAgile environmentsAnalytical skillsCommunication skillsCustomer focused mindset

Required

Two or more years of experience in application support, production support, IT support, or a related role
Experience working with ticketing systems such as Atlassian Jira and Service now
Experience supporting enterprise or business critical applications
Strong troubleshooting, problem solving, and analytical skills
Familiarity with Agile delivery environments
Ability to clearly communicate technical concepts to non technical users
Experience supporting merchandising, supply chain, or related business domains
Customer focused mindset with the ability to manage multiple issues in a fast paced environment
Strong written and verbal communication skills with high attention to detail

Preferred

Experience supporting SaaS or web based applications
Experience working in large scale enterprise or retail environments
Exposure to product management concepts or close collaboration with product teams
Experience using ServiceNow for incident or service request management

Benefits

Comprehensive benefits package

Company

Dahl Consulting

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Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
dateFounded in 1993
location
Rockville, Minnesota, USA
people-size51-200 employees
web-link
http://dahlconsulting.com

H1B Sponsorship

Dahl Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Valerie Doherty
CEO
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Company data provided by crunchbase