Dahl Consulting · 14 hours ago
SaaS Application Support Specialist (28966)
Brooklyn Park, MN
Full-time
Hybrid
Entry, Mid Level
$15/hr - $30/hr
2+ years expDahl Consulting is partnering with a large enterprise retail organization to hire an Application Support Specialist to support a business critical assortment and planning application used by merchandising teams. In this role, you will work closely with end users, product teams, and technology partners to ensure application stability, performance, and a high level of service.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Provide daily support for an assortment planning application, ensuring reliability, availability, and performance
Troubleshoot, diagnose, and resolve application and user issues, escalating when appropriate
Manage incidents and service requests through a ticketing system while meeting service level expectations
Partner with product, engineering, and infrastructure teams to resolve defects and deploy fixes
Perform root cause analysis and document resolutions and preventive actions
Maintain application documentation, runbooks, and support procedures
Assist with user onboarding, access management, and basic training as needed
Qualification
Required
Two or more years of experience in application support, production support, IT support, or a related role
Experience working with ticketing systems such as Atlassian Jira and Service now
Experience supporting enterprise or business critical applications
Strong troubleshooting, problem solving, and analytical skills
Familiarity with Agile delivery environments
Ability to clearly communicate technical concepts to non technical users
Experience supporting merchandising, supply chain, or related business domains
Customer focused mindset with the ability to manage multiple issues in a fast paced environment
Strong written and verbal communication skills with high attention to detail
Preferred
Experience supporting SaaS or web based applications
Experience working in large scale enterprise or retail environments
Exposure to product management concepts or close collaboration with product teams
Experience using ServiceNow for incident or service request management
Benefits
Comprehensive benefits package
Company
Dahl Consulting
Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
51-200 employees
H1B Sponsorship
Dahl Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Valerie Doherty
CEO
Company data provided by crunchbase