Zest AI · 1 day ago
Client Success Associate
United States
Full-time
Remote
Entry, Mid Level
2+ years expZest AI is a pioneering company in AI technology focused on expanding credit access for Americans. They are seeking a Client Success Associate to manage client engagements and collaborate with teams to deliver business value through AI solutions.
Artificial Intelligence (AI)Big DataFinancial ServicesFinTechMachine LearningSaaS
Hiring Manager
Chris Barlow
Responsibilities
Be accountable for successful client engagements
Collaborate with a team of data scientists and analysts building machine learning models to demonstrate the technology’s business value
Drive client-specific partnership strategy, in deep collaboration with our business development and sales organizations, by knowing the client organization inside and out
Lead communication of engagement results to both the client executive team and internally to Zest
Coordinate internally with Zest executives and product and technology leadership to ensure client needs are met by our product offerings
Qualification
Required
2-5 years of experience with complex, data-driven problem solving, with demonstrated ability to lead teams and drive large projects
Bachelor's Degree in analytical/quantitative field
Top 1% quantitative analytics skills
Strong interpersonal, leadership, and communication skills; a proven aptitude for building and maintaining strong relationships
Passion for engaging with clients and delivering value to our partners
Ability to work in a fast-paced, collaborative environment
A results-oriented, highly self-motivated, can-do, and quick-to-learn personality
Must have a reliable internet connection and a dedicated home office
Preferred
Consulting experience a plus, as is customer success experience (supporting a technology offering)
Benefits
Robust medical, dental and vision insurance plans
Annual bonus plan participation
401(k) with generous match
Employee Awards and Recognition
11 company holidays
Winter break (office closed between Christmas Eve and New Year's Day)
Unlimited vacation time
Employee Resource Groups and Diversity, Equity, and Inclusion forums
Generous family leave policy (12 week maternity leave / 6 week paternity leave)
Phone and internet allowance
Employee gatherings, including quarterly Town Hall meetings
Complimentary daily lunches from LA’s best restaurants and a fully stocked kitchen
Beautiful, modern, dog-friendly office with lounge and gaming areas
Complimentary manicures, pedicures, and mindfulness sessions
Reimbursable membership to the onsite gym
Company happy hours, social events, outings, volunteer opportunities and much more!
Onsite car wash service
Company
Zest AI
Zest AI is an AI lending technology company that leverages machine learning technology to enhance credit underwriting processes.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$357.73MKey Investors
Citi Ventures,Members 1st Federal Credit Union,ORNL Federal Credit Union,SchoolsFirst FCU,Truliant Federal Credit UnionInsight PartnersInsight Partners,TruStage Ventures
2025-11-04Series Unknown
2024-12-13Series G· $200M
2024-07-16Secondary Market
Leadership Team
Mike de Vere
Chief Executive Officer
Kathryn Bonesteel
Head of Partnerships, Go-to-Market
Recent News
2025-11-04
2025-11-04
Company data provided by crunchbase