ScalePad · 15 hours ago
Director of Revenue Operations
Arizona, United States
Full-time
Hybrid
Director/ExecutiveScalePad is a company focused on building confidence and clarity for technology businesses. The Director of Revenue Operations will lead various operational teams to ensure consistent execution and alignment across Sales, Customer Success, and Finance, focusing on operational excellence and strategic impact.
ComputerHardwareSoftware
Responsibilities
Own the RevOps intake queue, including triage, prioritization, task assignment, and tracking to closure with clear SLAs and defined escalation paths
Run a predictable operating cadence (standups, status updates, weekly operational reviews) that turns incoming requests into completed outcomes
Maintain user hygiene, permissions, views and lists, template governance, and approval routing in partnership with Sales Operations
Support billing workflows, manage invoice and collections exceptions, and ensure month-end readiness in collaboration with Finance
Maintain playbook hygiene, ensure execution of health-signal workflows, and support renewal checklist readiness with CS Ops leadership
Maintain intake categories, routing hygiene, macro governance, and SLA monitoring with Support
Oversee usage governance, tagging and library hygiene, and outreach conventions with Sales Operations
Use AI features within the GTM stack (call summaries, meeting notes, email drafts, checklist generation) to accelerate routine work while applying human review
Monitor AI- and system-generated alerts (SLA breaches, data anomalies) to trigger timely follow-ups, and escalate deeper changes to the appropriate platform owners
Lead the CS Ops, Billing, and Sales Ops analyst team through capacity planning, 1:1s, coaching, performance management, and hiring collaboration
Uphold access controls, change-management checklists, audit trails, and post-change validation
Escalate vendor, platform, and security concerns to IT as needed
Maintain core Pacific hours with availability for occasional East Coast operational emergencies
Qualification
Required
Proven leadership in Revenue Operations, Sales Operations, or CS Operations with measurable outcomes in queue management, SLAs, and stakeholder support
Team leadership: hiring, coaching, and performance management for operational analysts
Organizational rigor: exceptional follow-through, documentation discipline, and stakeholder communication
Hands-on operating experience with: HubSpot; GetAccept; Chargebee & Chargebee Receivables; Gainsight CS/CE/PX/Community; Zendesk; Gong; Email; LinkedIn Sales Navigator
Comfort using native AI features (summaries, drafts, checklists) with human oversight; avoids process redesign without owner approval
Schedule flexibility: Pacific-focused hours with ability to respond to East-coast operational emergencies
Sharp prioritization, escalation, and risk-management instincts; bias to clarity and closure
Benefits
Employee Stock Ownership Plan (ESOP) and RRSP matching
Structured mentorship with builders
Access an annual professional development budget
Work with brand new, top-of-the-line hardware and equipment
Roles at ScalePad are structured as remote or hybrid
Receive a monthly stipend to help you create an effective hybrid or remote work environment
100% employer-paid benefits
Company
ScalePad
ScalePad provides automated asset management for hardware and software.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Integrity Growth Partners
2021-07-21Private Equity
Leadership Team
Kurt Davis
Co-Founder
Ann Westerheim
Partner Advisory Council Member
Recent News
2026-02-04
2026-01-16
Company data provided by crunchbase