San Francisco Municipal Transportation Agency (SFMTA) · 11 hours ago
Transit Services Operations Manager
San Francisco Bay Area
Full-time
Onsite
Senior Level
$158K/yr - $202K/yr
5+ years expSan Francisco Municipal Transportation Agency (SFMTA) is responsible for managing transportation services in San Francisco, and they are seeking a Transit Services Operations Manager to oversee day-to-day operations of Street Operations. The role includes planning, monitoring, and implementing policies to ensure effective transit service delivery and coordination among staff and stakeholders.
ParkingTransportationTravel
Responsibilities
Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty
Provides direction and supervision of the transportation operations within Street Operations
Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement
Manages Street Operations Supervisors and works with them on leadership skills and accountability
Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls
Prepares monthly and annual reports on data collected at Street Operations
Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi-modal transportation
Represents the Senior Operations Manager at meetings when necessary
Performs other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university
Five (5) years of experience in transportation related operations and/or service management such as directing and coordinating public transportation services, transit workforce planning, and/or transit scheduling of which three (3) years must be at the professional or management level supervising staff
A valid Class C, unrestricted driver license
Preferred
Knowledge of federal, state, and local legislation and regulations pertaining to transit service motor coach and rail operations and their application
Knowledge and experience in transit street operations as well as special events and construction
Knowledge and experience of incident/accident investigation related to transit operations
Experience within a union environment involving contract negotiations and resolution of grievances
Possess verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management
Knowledge and experience in public transit operations
Ability to effectively mentor staff
Experience in staff development and training
Understanding of all aspects of safety-regulated policies and practices related to transit operations
Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations
Strong leadership skills, including fostering a team environment and maintaining clear lines of responsibility and accountability
Ability to gain appropriate level of knowledge and skill to operate various software systems, applications and programs necessary to perform duties
Demonstrable skills and proficient knowledge in working with Microsoft Office application including Word, Excel, Teams, Outlook, and PowerPoint
Company
San Francisco Municipal Transportation Agency (SFMTA)
The San Francisco Municipal Transportation Agency (‘SFMTA’), a department of the City and County of San Francisco is responsible for the management of all ground transportation in the City.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bree Mawhorter
Chief Financial and Administrative Officer
Brent E. Jones
Chief Transportation Officer
Recent News
2025-09-12
San Francisco Chronicle
2025-08-07
Government Technology US
2025-07-11
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