Trident Consulting · 13 hours ago
Field Support Engineer
Avon Lake, OH
Contract
Onsite
New Grad, Entry Level
$15/hr - $20/hrTrident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. They are seeking a Field Support Engineer responsible for hardware and software support, networking setup, and customer interaction, including documentation and service logs.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise Resource Planning (ERP)Information TechnologyMachine Learning
Hiring Manager
Ananthakrishnan R
Responsibilities
Installation, configuration, and repair of Windows and Mac workstations
Troubleshooting operating systems and application software (Office apps, Outlook, Teams, OneDrive)
Mounting servers, switches, patch panels into racks
Basic networking setup and maintenance
Guiding users through installations and configurations
Creating technical documentation and maintaining service logs
FileVault encryption/decryption
Mobile Device Management (MDM) for Outlook, Teams, Microsoft Authenticator
Basic Office 365 services, Active Directory, user login methods
Ticket handling for incidents/service requests (INC, SR)
Familiarity with ticketing tools like ServiceNow (SNOW) and JIRA
Printers, scanners, and office automation products
Qualification
Required
Installation, configuration, and repair of Windows and Mac workstations
Troubleshooting operating systems and application software (Office apps, Outlook, Teams, OneDrive)
Mounting servers, switches, patch panels into racks
Basic networking setup and maintenance
Guiding users through installations and configurations
Creating technical documentation and maintaining service logs
FileVault encryption/decryption
Mobile Device Management (MDM) for Outlook, Teams, Microsoft Authenticator
Basic Office 365 services, Active Directory, user login methods
Ticket handling for incidents/service requests (INC, SR)
Familiarity with ticketing tools like ServiceNow (SNOW) and JIRA
Printers, scanners, and office automation products
Company
Trident Consulting
Trident Consulting expertise in big data, AI & analytics, cloud, infrastructure, ERP, Java frameworks and technologies, Engineering and R&D.
Founded in 2005
51-200 employees
H1B Sponsorship
Trident Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Shabana Siraj
CEO and Founder
Company data provided by crunchbase