bet365 · 13 hours ago
VIP Customer Service Deputy Manager
Denver, CO
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yrBet365 is one of the world's leading online gambling companies, revolutionizing the industry since 2000. The VIP Customer Service Deputy Manager will lead the VIP Customer Service team to deliver exceptional service, enhance customer loyalty, and navigate challenges while fostering a collaborative environment.
GamblingLeisure
Responsibilities
Inspire and uplift your team through direct coaching, while fostering a collaborative environment
Implement strategies to enhance the VIP experience, drive customer loyalty and navigate unique challenges while remaining focused on the overall objective
Driving the VIP department in providing exceptional, personalised level of service and promoting a culture of proactive customer engagement
Overseeing VIP team performance against key metrics such as client satisfaction, service quality, while offering expert coaching and tailored feedback to drive future progression
Developing and implementing a robust framework for succession planning within the VIP team
Maintaining an exceptional and in-depth knowledge of bet365’s VIP offerings, policies and procedures, and understanding how these can be leveraged to enhance the VIP client experience
Proposing, development and implementing strategies to drive VIP customer experience forward and to improve efficiency in VIP service delivery
Acting as a senior point of escalation for VIP client issues raised by Supervisors, ensuring swift and effective resolutions but empowering others to propose decisions that uphold customer satisfaction
Qualification
Required
Exceptional planning, organization and time management skills
High self-motivation with a strong drive to achieve success
Ability to deliver exceptionally high standards and client satisfaction within agreed deadlines
People focused with the ability to inspire, motivate and influence improvement, fostering a culture of personalized service and proactive relationship building
Proven leader with experience in coaching and people management and developing teams to deliver outstanding VIP service
Collaborates effectively within a team and plays a key role as a valuable team member
Exhibits resilience and a positive, can-do attitude when faced with change and adopting a pro-VIP mindset
Skilled at managing multiple diverse and complex projects in a fast-paced environment
Maintain compliance with individual licensing requirements according to regulations
Driving the VIP department in providing exceptional, personalised level of service and promoting a culture of proactive customer engagement
Overseeing VIP team performance against key metrics such as client satisfaction, service quality, while offering expert coaching and tailored feedback to drive future progression
Developing and implementing a robust framework for succession planning within the VIP team
Maintaining an exceptional and in-depth knowledge of bet365's VIP offerings, policies and procedures, and understanding how these can be leveraged to enhance the VIP client experience
Proposing, development and implementing strategies to drive VIP customer experience forward and to improve efficiency in VIP service delivery
Acting as a senior point of escalation for VIP client issues raised by Supervisors, ensuring swift and effective resolutions but empowering others to propose decisions that uphold customer satisfaction
Company
bet365
Bet365 is an online gambling company that offers comprehensive in-play services for its clients.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stefano Nova
Chief Executive Officer - Marketing Malta
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