Morgan Advanced Materials · 19 hours ago
ERP Fulfillment Analyst
Fostoria, OH
Full-time
Onsite
New Grad, Entry LevelMorgan Advanced Materials is a global leader in advanced materials, dedicated to innovation and sustainability. The ERP Fulfillment Analyst role is essential for ensuring effective communication between customers, operations, and sales, while managing customer orders and enhancing service quality.
Advanced MaterialsIndustrial EngineeringIndustrial Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Enter and manage customer orders and quotations, ensuring accuracy, compliance, and on-time confirmation
Follow up on customer quotations, track conversion success, and support commercial insights
Serve as a communication bridge between customers and operations, proactively managing expectations on lead times, substitutions, and delivery risks
Work with internal scheduling to validate production capacity, lead times, and shipping estimates prior to order confirmation
Communicate and secure customer approval for product substitutions or delivery adjustments as needed to meet service objectives
Support shipping and logistics teams to ensure on-time pickups, documentation accuracy, and invoice completion
Print, send, upload, and track invoices in accordance with customer-specific requirements
Track available, excess, or stagnant inventory and communicate opportunities or risks to sales and operations
Support purchasing activities by coordinating material requirements aligned with customer demand and production schedules
Assist in supplier evaluation and performance tracking, including: On-time delivery, Quality performance, Responsiveness and issue resolution
Participate in supplier development initiatives, collaborating with procurement and operations to address delivery, quality, or capacity gaps
Maintain purchasing and supplier-related data in ERP systems and tracking tools to support informed decision-making
Develop working knowledge of production scheduling and capacity planning to better support realistic customer commitments
Participate in production meetings, Gemba walks, and operational reviews, translating shop-floor insights into actionable customer communication
Identify recurring service or supply issues and contribute to root-cause analysis and process improvement efforts
Track and report customer service and supply chain KPIs (OTD, lead time accuracy, inventory aging, supplier performance)
Support site safety initiatives, ThinkSafe objectives, and continuous improvement culture
Understand and execute Export Compliance requirements (ITAR, EAR, NRC), including end-user checks and international shipping documentation
Handle Department of Defense quotations and orders while adhering to CUI and regulatory requirements
Ensure all documentation, communication, and system entries comply with regulatory and company standards
Qualification
Required
Excellent written and verbal communication skills with a customer-centric mindset
Strong problem-solving skills and ability to collaborate cross-functionally
Proficiency with Excel (workbooks, basic formulas, data tracking)
Experience with ERP systems (AS400/BPCS or similar), customer portals, order acknowledgments, changes, and invoicing
Ability to manage multiple priorities in a fast-paced manufacturing environment
Willingness and ability to grow into supply chain, purchasing, and operational knowledge areas
Company
Morgan Advanced Materials
Morgan Advanced Materials PLC is a global engineering company.
Founded in 1856Windsor, Windsor and Maidenhead, GBR
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1946-10-02IPO
Leadership Team
Bill Daugherty
Vice President of Finance/CFO
Amanda Ferree, SHRM-CP
US HR Business Partner
Recent News
2025-10-24
Company data provided by crunchbase