Nature's Way · 5 hours ago
Business Customer Care Representative
Green Bay, Wisconsin Metropolitan Area
Full-time
Hybrid
Entry Level
1+ years expNature's Way is committed to holistic health and has been a leader since 1969. The Business Customer Care Representative is responsible for delivering front-line support to customers in the Health Food Store channel and managing customer relationships through various communication channels.
FitnessHealth CareWellness
Responsibilities
Assists sales managers and retail accounts with order entry, returns, new account activation, inquiries, general support, and account maintenance. This includes working with and communicating pricing and promotions
Provides exceptional customer service to internal and external customers through consistent and professional communication across all channels, including phone, chat, fax, and email
Adheres to required legal and regulatory instructions for all communications
Develops and maintains strong internal and external customer relationships
Responsible for accurate, efficient, and thorough processing of all assigned interactions
Reviews orders for compliance related to pricing, discounts, item numbers, etc. Identifies price discrepancies and works with the account and sales managers to resolve them
Reviews applications for new accounts to determine eligibility. Facilitates account activation for qualified applicants
Identifies, addresses, and resolves all issues thoroughly and efficiently
Responsible for adhering to all company and department processes, procedures, and policies
Accountable for meeting the established goals/metrics in all areas, such as interaction handling and adhering to processes and procedures
Fosters a collaborative team environment by demonstrating flexibility and maintaining a positive attitude
Exhibits a strong understanding of the tools and technologies used for daily tasks. This includes systems that support order and return processing, promotions, interaction documentation, and the Contact Center software used to manage calls, chats, and emails
Supports the Consumer and Integrative teams by providing back-up coverage when needed
Qualification
Required
High school diploma or equivalent (GED) and one to two years of customer service experience required
Ability to work independently and with a team and make decisions quickly and logically
Excellent organization and communication skills
Must possess a willingness and ability to learn
Must adapt well to change
Must possess the ability to interact with others efficiently, professionally, and diplomatically
Must be detail oriented
Benefits
Medical Option to select either a PPO plan or one of 2 high – deductible medical plans that includes a company contribution to your personal health savings bank account.
Dental Delta Dental PPO & an option to select an enhanced dental plan.
Vision Routine preventative coverage under medical plan and an option to elect additional voluntary coverage
Time Off All employees receive 11 holidays off per year, as well as paid time off that starts at a minimum of two weeks per year.
401K Plan Company match of up to 4% as long as employees contribute a minimum of 6% to the account. An additional profit-sharing contribution is also made to employee accounts if the company meets its annual targets.
Company provided short-term & long-term disability
Life and AD&D insurance
Flexible spending accounts
Voluntary critical illness & accident coverage
New parent phase-in program & paternity leave
Educational assistance reimbursement
Product discounts & a wellness program
Company
Nature's Way
Nature’s Way is the most recognized and trusted manufacturers of dietary supplements and vitamins.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Hartshorn
Chief Marketing Officer
Emily B.
Human Resources Business Partner
Recent News
2025-09-12
Company data provided by crunchbase