SpaceX · 20 hours ago
Process Specialist (Starlink Customer Operations)
Redmond, WA
Full-time
Onsite
Mid Level
$90K/yr - $115K/yr
4+ years expSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. As a Process Specialist within the Starlink program, your role would identify opportunities for improvement and assist with bringing the resulting projects to completion, focusing on creating high-quality customer experiences and improving processes.
AerospaceManufacturingSpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Apply “the Algorithm” to streamline deletes process steps, and simplifies procedures. Improves workflows across teams and with customers
Coordinate and lead Customer Connections sessions ensuring that we are documenting participant observations and holding stakeholders accountable to fixing problems impacting customers
Serve as the first point of contact for executive escalations ensuring that customer problems are resolved with speed and that we are identifying and eliminating the root cause of the escalation
Triage active issues ensuring all relevant stakeholders are actively engaged to mitigate immediate impact of incident and we are tracking toward a systemic fix to the issue
Design, implement, and measure A/B tests to action on the consumer base, resulting in conclusions on formal operational or system changes to implement at scale
Create strategies and solutions for internal customers, and communicates effectively with all parties involved in each exchange
Partner with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs
Create and manage tools to communicate schedule, identify critical path/dependencies, and track progress to customer operation goals
Identify and lead implementation of system enhancements and automations to improve the internal system interfaces; identifies gaps, and designs simple, and effective fixes
Routinely broadcasts status, milestones, and roadmap of projects to stakeholders
Lead multiple concurrent projects, communicating status, and risks to senior leadership
Qualification
Required
Bachelor's degree OR 4+ years of professional experience in customer operations, supply chain, production or manufacturing experience in lieu of a degree
2+ years of process improvement experience within a supply chain, production, customer operations or manufacturing environment
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Some travel to SpaceX sites may be required
Preferred
Significant experience with tools and systems used to manage Starlink consumer customers
Significant technical knowledge of Starlink in at least one key area (examples: satellites, ground network, business operations, user terminals, etc.)
Ability to synthesize multiple unique requirements and suggest smart solutions, products or features
Excellent written and verbal communication skills, including experience communicating with external and internal stakeholders
Experience running A/B tests
Data analysis skills in Excel, VBA, and/or SQL
Experience using Six Sigma or other lean manufacturing concepts
Workflow/process mapping experience, including using tools like MS Visio
Experience managing complex projects and assessing schedule dependencies, risks, and conflicts
Excellent troubleshooting and problem-solving skills
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
The ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Elon Musk
Founder, CEO & CTO
Bret Johnsen
CFO
Recent News
2026-02-09
Business Standard India
2026-02-09
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