Clifford Chance · 1 day ago
IT Support Analyst
Washington, United States
Full-time
Hybrid
Entry, Mid Level
$85K/yr - $96K/yr
2+ years expClifford Chance is one of the largest international law firms in the world, seeking a full-time IT Support Analyst to enhance user-facing technology support. The role involves providing comprehensive technical support for applications and devices, promoting AI-driven efficiencies, and collaborating with infrastructure teams.
GovernmentConsultingLegalProfessional ServicesAdviceLaw Enforcement
No H1B
Responsibilities
Provide comprehensive support for applications including Microsoft Office, Document Management Systems (e.g., iManage), and other legal software
Deliver technical support for Windows 11, Azure Virtual Desktop, and mobile devices (phones/tablets)
Support software deployment and troubleshooting via the Company Portal and Intune
Promote chat-first support to enable AI-assisted triage, dynamic translation, and faster resolution
Leverage AI tools (e.g., Microsoft Copilot, Customer Experience Tools such as NexThink) for ticket triage, troubleshooting, knowledge base generation and proactive support
Collaborate with infrastructure teams to support self-service and request automation services
Participate in weekly service desk meetings and provide status updates
Set up and support Teams, Cisco WebEx, and other A/V conferencing systems, especially for complex client-facing meetings
Assist with Wi-Fi connectivity and other client technology needs
Create and maintain technical documentation and knowledge base articles
Install, troubleshoot, and administer MS Authenticator and other security tools
Participate in the department’s on-call rotation to provide remote, after-hours support
Contribute to the development and promotion of the Tech Hub as the go-to point for in-office support
Assist with technology requests such as helping clients connect to Wi-Fi and connecting Microsoft Teams meetings in conference rooms
Provide clerical and administrative support, as needed
Perform other duties and projects as assigned
Qualification
Required
2-3 years of IT support experience in a professional services environment; law firm experience preferred
High School Degree or equivalent required
Proficiency with computer hardware, Apple devices, scanners, and printers
Experience with Windows 11, Azure Active Directory, and Intune
Experience with Cisco Webex and other A/V conferencing systems and tools
Strong knowledge of Office 365, SharePoint, Adobe Acrobat, and Document Management Systems
Availability to work remote, after-hours support on a rotating basis
Demonstrated enthusiasm for learning and using new technologies
Excellent customer service, communication, and interpersonal skills
Strong documentation, research, and analytical abilities
Ability to prioritize tasks in a fast-paced environment
Flexibility to work outside the core business hours including overtime and weekends as needed
Must be able to adhere to and comply with the Firm's Agile Working Policy which requires employees to work from the office at least three days each calendar week
Must be independently and legally authorized to work in the United States
Ability to sit or stand for extended periods
Must be able to lift and transport items up to 75 pounds, including computers and peripherals
Manual dexterity to operate computers, tools, and related equipment
Preferred
Bachelor's degree in computer science preferred
Certifications in Microsoft applications, ITIL, or related fields are a plus
Experience with legal technology tools such as Litera Transact, High Q or Docusign is a plus
Company
Clifford Chance
Clifford Chance is a multinational law firm that provides legal advisory services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Schultz
Partner
Joachim Fleury
Senior Consultant
Recent News
MIT Technology Review
2025-12-15
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