QTS Data Centers · 10 hours ago
Manager, Enterprise IT – OSC
Suwanee, GA
Full-time
Onsite
Mid, Senior Level
5+ years expQTS Data Centers is a leading provider of data center solutions, and they are seeking a Manager for their Enterprise IT team. This role involves leading a team of IT engineers to deliver 24x7 support and ensure seamless resolution of desktop and Microsoft 365 issues for a global workforce.
Cloud ComputingCloud InfrastructureData CenterWeb Hosting
No H1B
U.S. Citizen Only
Responsibilities
Manage and mentor a team of OSC Enterprise IT support engineers, including hiring, training, coaching, and performance evaluations
Define and implement processes to deliver world-class Tier-1 end-user support across global locations
Promote an automation-first approach for IT operations and provide opportunities for engineers to adopt automation tools
Develop and enforce best practices, standards, and procedures for Tier-1 desktop support in compliance with organizational policies
Oversee ticket management in the ITSM system, ensuring timely resolution and proper escalation to Tier-2 support
Act as the primary point of contact for Tier-1 escalations related to Enterprise IT, Business Systems Support (BSS), and ServiceNow
Collaborate with Information Security to maintain secure configurations and enforce security policies
Partner with stakeholders to create clear IT policies and identify process improvements to enhance efficiency and user satisfaction
Assign and monitor tasks for adherence to processes and timely completion
Manage projects, track milestones, and provide regular executive-level updates on departmental initiatives
Oversee vendor relationships and manage capital and operational budgets
Ensure integration of Enterprise IT functions with automation, DevOps, and M365 cloud models
Maintain strong technical expertise in:
Windows desktop enterprise versions, patch management, and deployment
Active Directory administration and best practices
Networking fundamentals, firewalls, and centrally managed Wi-Fi
Microsoft 365, Azure environments, and enterprise licensing
ServiceNow platform and PowerShell scripting
Virtual conferencing solutions and bastion/jump host configurations
Demonstrate ability to lead multiple enterprise-wide projects and communicate effectively with executives
Qualification
Required
Proficiency in Microsoft 365 ecosystem and Windows OS management
Experience with vendor management
Experience in technical end user support
Experience in conducting risk management and analysis
Familiarity with a wide breadth Enterprise IT technologies
5 years of IT support or management
Experience with mobile device management, hardware & software solutions to meet business demands, and cloud based applications
Microsoft Enterprise level certifications
US Citizenship for this position is required by law due to federal customer contracts
Preferred
Experience working with ServiceNow
Experience working in Microsoft 365 and Azure environments
Experience working in a multi-tenant or managed service provider environment
Experience working in a data-center environment or organization
Company
QTS Data Centers
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.74BKey Investors
General Atlantic
2025-08-13Debt Financing· $1.65B
2021-06-07Acquired
2020-09-23Post Ipo Debt· $500M
Leadership Team
Brent Bensten
CTO
J
Jon Greaves
Executive Vice President - Quality Special Operations
Recent News
EIN Presswire
2026-02-07
2025-12-15
Company data provided by crunchbase