Monet Bank · 5 hours ago
VP, Applications
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expMonet Bank is pioneering the future of banking and money movement, and they are seeking a Vice President, Application Support to lead production support for mission-critical banking applications. This leader will ensure system availability, customer experience, and operational resilience by managing application support functions and coordinating with internal and external teams.
Financial Services
Hiring Manager
Shane Coleman
Responsibilities
Manage L1-L3 application support functions across core banking, digital, and enterprise apps
Establish and enforce SLAs, escalation processes and root cause analysis protocols
Monitor application performance, logs and metrics for proactive issue detection
Partner with Engineering and Infrastructure to optimize stability and uptime
Coordinate release management, deployment validation and post-release monitoring
Manage vendor escalations and coordinate resolution across internal/external teams
Ensure all support practices align with FFIEC guidelines and internal audit controls
Qualification
Required
8+ years in application support leadership, preferably in financial services
Experience with core banking systems, digital banking platforms and third-party SaaS apps
Strong troubleshooting, incident management and system monitoring skills
Familiarity with tools like Splunk, AppDynamics, PagerDuty and ServiceNow
Excellent communication and stakeholder coordination capabilities
Bachelor's degree in IT, Computer Science or equivalent experience
Benefits
Medical, dental and vision coverage
401K with company match
11 paid holidays
Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
Applicant may be eligible for annual discretionary bonus
Company
Monet Bank
Monet is focused on modern banking solutions that connect today’s financial technologies through secure, reliable, and trusted services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase