MBTA · 1 day ago
Workforce Modernization Intern (OPSS) Undergraduate Students
Boston, MA
Internship
Onsite
Intern
1+ years expMBTA is committed to providing safe and reliable transportation services. The Workforce Modernization Intern will assist in developing and implementing tools and processes that enhance operational efficiency for the agency's employees, while gaining mentorship from senior team members.
TravelTransportationAutomotiveLogisticsPublic Transportation
No H1B
Responsibilities
Work closely and connect with MBTA Operational stakeholders to investigate and document user stories, map and document business processes and use data to identify inefficiencies and flaws within business processes
Use critical thinking to identify possible optimizations for MBTA operational business processes with the implementation and/or development of technological tools and solutions
With guidance from senior WMP team members, document and translate stakeholder user stories into business requirements and determine the feasibility of your own presented possible optimizations and solutions
See through the entire development and implementation of your proposed optimizations/solutions by managing stakeholder and technical team involvement and communications
Construct a change management plan, materials, and training and lead your change management initiatives to introduce your optimizations/solutions to your stakeholder(s)
Develop stakeholder feedback loops to monitor progress of your changes. Use data to understand the effectiveness of your changes and the quantitative impact on MBTA operations
Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed
Additional responsibilities may include focusing on one or more departments or locations. See applicable addendum or hiring manager for department or location specific functions
Perform all other duties and projects that may be assigned
Qualification
Required
Enrolled, for entire duration of employment, in the undergraduate / bachelor's degree program of an accredited college / university in Business, Engineering, Information Technology, or a related field(s)
At least one (1) year professional experience (full-time or part-time) in public transit, transportation industry, and / or in business / operations analysis, systems analysis, or related fields
Above average ability to communicate effectively in English, both in written and oral forms
Highly organized, motivated, and have great attention-to-detail
Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role
Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role
Ability to provide internal and external customers with courteous and professional experiences
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required)
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program
Preferred
Experience in public transit operations
Benefits
Accrued paid sick leave
Monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost
Company
MBTA
The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Barbara Bates
Deputy CFO Capital
Mary Ann O'Hara, CPA
Chief Financial Officer
Recent News
Boston Herald
2026-01-03
2025-12-30
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