Melaleuca: The Wellness Company · 3 hours ago
Customer Service ($14.40/hr)
Idaho Falls, ID
Full-time
Onsite
New Grad, Entry Level
$14.40/hr - $14.40/hrMelaleuca: The Wellness Company is dedicated to enhancing the lives of those they touch by helping people reach their goals. They are seeking a Customer Service Specialist to join their Call Center team, responsible for providing professional and courteous support to customers while ensuring complete satisfaction.
Cosmetics
Responsibilities
Develops a positive line of communication with customers and leadership
Maintains a professional and courteous manner when interfacing customers
Records notes related to every call taken in customer log files in detail. Read logs before finding resolution
Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals
Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice
Refunds issues on customers’ accounts
Contacts customers regarding address issues resulting in returned parcels
Reclaim product sent in error, and issuing prepaid postage labels
Answers basic customer questions related to company products and services
Assists other departments with product returns, shipping problems, and credit issues
Transfers specific customer request calls to appropriate department, service groups, or individuals
Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions
Tracks UPS, DHL, Canada Post, and International Bridge Shipments
Customer Retention
Manage time on and off phones with 'Not Ready' time
Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information
Assists Customer Care during heavy call periods
Assists other departments in completing month end tasks
Performs other duties as assigned or needed
Qualification
Required
Exceed average performance on Quality Development and Score Card
10 key touch
Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors
Typing 40 wpm
Ability to analyze and solve problems
Interpersonal and customer relation skills
Ability to work under stress
Communicate effectively with individuals in person and by phone
Ability to work independently and professionally
Ability to perform the essential duties and responsibilities with efficiency and accuracy
Sit with intermittent walking
Work overtime as needed
Shifts at month end can be 12 hour shifts with 30 min lunch breaks
Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks
Potential to work 6 days a week
Average personal break time is 3 mins per hour worked
Headset worn over ears and attached to the desk phone
Ability to stand at the desk, but the desk height can't be adjusted, the chair can be adjusted
Required to attend training lasting approximately 4-6 hours with break times scheduled
Benefits
Company parties
Countless discounts around the community
Company
Melaleuca: The Wellness Company
Melaleuca: The Wellness Company enhances the lives of those we touch by helping people reach their goals.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ann Shavlan
Chief Executive Officer
Frank VanderSloot
CEO
Recent News
2025-11-12
2024-02-22
Company data provided by crunchbase