CRG · 1 hour ago
Customer Service Representative
Fort Worth, TX
Contract
Onsite
Entry Level
$21.25/hr - $22.75/hr
1+ years expCRG is seeking a Customer Service Representative to assist customers and business partners via telephone and email. The role involves handling customer complaints, diagnosing issues, and monitoring delivery routes while ensuring a high level of customer satisfaction.
Staffing & Recruiting
Hiring Manager
Abigail Dixon
Responsibilities
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Qualification
Required
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Company
CRG
CRG Corporation is a national Executive Search firm and Staffing agency. For the past three decades, we have supported corporations across the U.S.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason S. Heller
Chief Operating Officer & Managing Partner
Dianne Gold
Managing Partner
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