NEOGOV · 20 hours ago
APPLICATIONS ANALYST
NC, NC
Full-time
Onsite
Entry, Mid, Senior Level
$66K/yr - $109K/yr
2+ years expNEOGOV is a technology services company seeking an Applications Analyst responsible for the support and administration of software systems for City applications. The role involves providing technical support, collaborating with staff on software integration, and assisting with customized reporting and system audits.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides upper-level technical support for a wide variety of City applications throughout the Departments & Divisions
Works with other Technology Services (TS) staff to ensure proper integration and testing is performed during version upgrades (i.e., Utility Billing, MUNIS, Tyler Cashiering, etc.)
Collaborates with other TS staff and assists in the vetting process for new software or system changes and helps in the planning, configuring, testing and installation of the new applications or changes needed, City wide
Assist all areas throughout the city with customized reporting to meet the various needs of the Departments & Divisions
Coordinates with vendors to troubleshoot third party software problems and upgrades
Works with other TS staff to develop and provide knowledge base documentation for all system applications throughout the city
Assists with the creation of Service Level Agreements and new technology business processes and initiatives
Backfills other Applications Analysts by supporting, troubleshooting, and administering all City applications including Tyler Technologies suite of applications, CIS, etc
Performs weekly/monthly/annual system audits and reports
Assists with the management of technology portfolios
Provides support and assistance with the Fiscal Year End processes and ensures all measures are taken to provide an accurate and smooth transition to the next (new) fiscal year
Analyzes products and recommends new products and services
Performs other related duties as assigned
Qualification
Required
Knowledge and level of competency commonly associated with the completion of an associate degree (baccalaureate preferred) in a course of study related to the occupational field
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for two (2) or more years and two (2) years in a lead technical role
Sufficient experience working with a financial or utility billing software suite for two (2) or more years
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree (master's degree preferred) in a course of study related to the occupational field
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with having had a similar position for five (5) or more years and three (5) years in a lead technical role
Sufficient experience working with a financial or utility billing software suite for five (5) or more years
Knowledge and level of competency commonly associated with the completion of a baccalaureate degree (master's preferred) in a course of study related to the occupational field
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with having had a similar position for eight (8) or more years and eight (8) years in a lead technical role
Sufficient experience working with a financial or utility billing software suite for eight (8) or more years
PowerBI certification or another BI certification required
An equivalent combination of education and experience
Preferred
Knowledge of MS Back Office suite of applications
Knowledge of Integrated Workspace Management System (IWMS)
PowerBI, SSRS, and Crystal Report Experience
Benefits
Full time jobs are provided Benefits.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase