Bob's Discount Furniture · 2 months ago
Customer Support Resolution Specialist
United States
Full-time
Remote
Mid Level
3+ years expBob's Discount Furniture is one of the leading omni-channel furniture retailers in the country, committed to creating a workplace that values skills-based hiring and diverse perspectives. The Customer Support Resolution Specialist provides exceptional support by resolving escalated issues with empathy and professionalism, focusing on customer loyalty and effective solutions.
FurnitureHome Decor
Responsibilities
Troubleshoots complex customer concerns and identifies the best course of action
Manages escalated inquiries with a high degree of accuracy and professionalism
Strong written and verbal communication skills
Exceptional active listening skills to fully understand concerns
Skilled in de-escalation and empathetic dialogue
Builds rapport quickly with customers and agents
Maintains a patient and customer-centric attitude throughout interactions
Demonstrates adaptability and flexibility in dynamic scenarios
Proficient with computers and call-center phone systems, including multi-line platforms
Strong time management and organizational skills
Ability to coach and develop customer advocates during live inquiries
Partners effectively with other Customer Support team members and cross-functional departments
Builds strong relationships with external partners, including vendors and media agencies
Provides support for department leadership and contributes to a positive team culture
Qualification
Required
Minimum of 3 years in a customer support or escalation-resolution role
High School Diploma or equivalent required
Self-motivated and able to prioritize in a fast-moving environment
Detail-oriented with high accuracy in written documentation
Strong organizational skills and ability to manage multiple priorities
Customer-centric mindset with commitment to delivering a world-class experience
Preferred
Expert-level troubleshooting skills
Strong interpersonal and relationship-building ability
Ability to juggle multiple priorities with composure
Demonstrated ability to “roll up your sleeves” and take initiative in a fast-paced environment
Benefits
Competitive Medical, Dental, and Vision Insurance
Generous paid time off including vacation, personal days, holidays, sick time, and your birthday!
401(k) Profit Sharing Plan with a generous company match
Pet Insurance & employer-paid Life Insurance options
Tuition reimbursement, on-demand learning & career progression
Employee discount from Day 1 + exclusive partner discounts
And so much more!
Company
Bob's Discount Furniture
Bob's Discount Furniture is a privately owned chain of furniture stores in the United States.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2026-02-05IPO
2013-12-30Acquired
Leadership Team
Bill Barton
President and CEO
Austin Fredenrich
Talent Acquisition Partner
Recent News
2026-02-07
2026-02-07
PR Newswire UK
2026-02-06
Company data provided by crunchbase