GWS Tool Group · 1 day ago
Customer Service Representative
Hartland, WI
Full-time
Onsite
Entry Level
1+ years expGWS Tool Group is a company that values customer satisfaction and is seeking a Customer Service Representative. This role involves interacting with customers, processing orders, and providing information about products and services to ensure a positive customer experience.
CommercialIndustrialMachinery ManufacturingManufacturing
Responsibilities
Responsible for processing and expediting customer orders and quotes via phone, fax, or email
Provides assistance with technical support
Supports Quality Control with customer returns and complaints
Perform routine customer service tasks
Scans customer orders and ship prints using
Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer
Checks inventory control file for available stock to fill or manufacture orders
Solicits sale of new or additional merchandise
Computes price, discount and delivery date
Records special types of shipping, packing or labeling required by customer order
Computes price, discount, and delivery date
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED) required
1-3 years experience or related training; or equivalent combination of education and experience
A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service
Applies basic skills to perform simple activities
Understands how the assigned duties relate to others in the team and how the team integrates with others
Uses standard operating procedures to guide own work and solve standard problems
Uses communication skills to exchange information
Use assigned methods, tools and processes. Support sharing of best practices
Prolonged periods sitting at a desk and working on a computer
Light work that includes moving objects up to 20 pounds at times
Company
GWS Tool Group
GWS Tool Group is a vertically integrated manufacturer company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Varagon Capital Partners
2021-11-22Acquired
2019-09-19Series Unknown
Leadership Team
Britteny Willis, SHRM-CP
Regional Human Resources Business Partner
J.R. Shanstrom
Regional Human Resources Business Partner
Recent News
2022-08-05
2022-05-15
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