Field Service Technician jobs in United States
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Walker-Miller Energy Services · 6 hours ago

Field Service Technician

Walker-Miller Energy Services is a Detroit-based company focused on energy efficiency and sustainable solutions. The Energy Expert role involves conducting energy assessments, installing energy-efficient products, and enhancing customer participation in energy rebate programs.

EnergyManagement Consulting
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Growth Opportunities
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Responsibilities

Embrace and operate within Walker-Miller’s core values
Deliver professional, high-quality services to utility customers
Complete on-site energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building)
Complete detailed report of home and building systems with accuracy and attention to detail
Install energy saving devices including energy efficient lighting, programmable thermostats and water saving devices
Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage
Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates available to them
Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit. This could include helping them sign up for utility rewards program
Assist Marketing team as directed by occasionally canvassing neighborhoods, distributing program literature
Actively identify and recommend ways to improve program operations and delivery
Continuously drive improvements in quality, customer satisfaction and productivity
Accurately complete and maintain all required paperwork, records and documents, etc
Follow and comply with all safety and work rules and regulations

Qualification

Energy efficiency assessmentsInstallation of energy devicesHVAC knowledgeBPI CertificationMicrosoft Office proficiencyCustomer service skillsDetail-orientedOrganizational skillsCommunication skills

Required

High School Diploma or equivalent
Two years of related work experience in one of the following: Residential building construction, Residential or commercial building engineering/maintenance, Heating and Air Conditioning System install, sales or service
Other energy efficiency designations or certificates including: Advanced Home Energy Professional (HEP), Building Analyst, Envelope Professional, Residential Building Envelope Whole Hose Air Leakage Controller Installer, Heating, Air Conditioning and Heat Pump
Air sealing and building insulation experience
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Very proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Knowledge of mathematical concepts such as fractions, percentages and ratios
Ability to identify, read, and understand HVAC and building equipment nameplates
Ability to identify different types of building materials including insulation types and hazardous materials such as asbestos and vermiculite in homes
Valid driver's license and reliable transportation
Willingness to travel every day, up to 90% of the time
Required to stand and walk for long periods of time; talk and hear; and ability to touch and handle tools and/or controls
Ability to work on step stools or 5-foot high ladders to access attics or ceiling light fixtures
Ability to ascend and descend stairs
Ability to lift up to 40 pounds

Preferred

Associate degree, preferred
BPI Certification, preferred

Company

Walker-Miller Energy Services

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Walker-Miller Energy Services is an urban energy waste reduction company focusing on empowering people and enriching communities.