Client Success Summer Intern, Oracle Energy and Water jobs in United States
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NetSuite · 10 hours ago

Client Success Summer Intern, Oracle Energy and Water

positionArlington, VA, United States
timeInternship
remoteOnsite
seniorityIntern
date0+ years exp

NetSuite is part of Oracle Energy and Water, which provides innovative solutions for utility business transformation. The Client Success Intern will support cross-functional teams and utility clients, focusing on delivering excellent customer service and driving business process excellence during a 12-week summer internship.

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Responsibilities

Participate in a variety of cross-functional meetings (internal and client-facing), collaborating with teams such as Implementation Engineering, Product, and Client Success to support ongoing initiatives
Help coordinate deliverables and action items between teams, ensuring effective communication and timely updates
Contribute to process improvement by identifying bottlenecks, recommending enhancements, and assisting with the design and testing of Standard Operating Procedures (SOPs)
Assist in the preparation and organization of materials, data, and presentations for client meetings
Support knowledge management by reviewing and improving documentation, and identifying and implementing best practices
Shadow team members during client interactions to observe effective communication with both technical and non-technical stakeholders
Contribute to problem-solving efforts by identifying issues and brainstorming or testing solutions in collaboration with your mentor
Take part in training sessions on Opower’s SaaS product suite, Oracle solutions, and the SaaS business model
Explore the use of AI tools (in alignment with Oracle guidelines) and digital platforms to improve team efficiency and client impact
During your final week of the internship, deliver a capstone presentation showcasing your work

Qualification

Customer successProcess optimizationData analyticsMicrosoft OfficeHighly organizedCreativeCommunicationCollaborative

Required

Currently pursuing a Bachelor's degree in Business, Environmental Studies, Communications, Humanities, or a related field
Strong interest in technology, sustainability, process optimization, and/or customer success
Excellent written and verbal communication skills
Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously
Creative, collaborative, and eager to learn in a fast-paced environment
Ready to engage and learn with your Opower mentor(s)
Familiarity with Microsoft Office
Must be able to work EST hours and be available onsite at our Arlington, VA office for the full duration of the internship

Benefits

Flexible medical
Life insurance
Retirement options
Volunteer programs

Company

NetSuite

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NetSuite is cloud computing company dedicated to delivering business applications over the internet.
dateFounded in 1998
location
Redwood Shores, California, USA
people-size10001+ employees
web-link
https://www.netsuite.com/portal/home.shtml

Funding

Current Stage
Public Company
Total Funding
$157.79M
Key Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M

Leadership Team

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Brian Chess
SVP Technology and AI
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E
Eli Johnson
Vice President, Global Sales Productivity
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