Resideo · 4 hours ago
Sr. Network Engineer
3864 Courtney Street, Suite 250, Bethlehem, PA, 18017, US
Full-time
Onsite
Mid, Senior Level
$93K/yr - $158K/yr
5+ years expResideo is a global manufacturer and distributor of technology-driven solutions aimed at enhancing comfort, security, and energy efficiency in homes and businesses. The Senior Network Engineer will provide technical support, build enterprise-grade networks, and serve as a resource for the Engineering team, requiring expert knowledge in networking systems and protocols.
Homeland SecuritySecurity
No H1B
Responsibilities
Open tickets, diagnose, and resolve escalated Tier 1 and Tier 2 issues with remote clients’ networks
Program/provision and QC wired and wireless network systems for deployment at remote sites
Provide and maintain thorough documentation of client systems
Create and manage client accounts on ARCC and other network management platforms
Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
Learn new technologies and products
Write/publish (or delegate writing) KB articles to increase the team's institutional knowledge
Process RMAs for defective products
Occasional after-hours emergency support for remote clients (usually ISP issues)
Qualification
Required
Minimum of 5 years networking experience and current CCNP certification (or equivalent)
Expert understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
Expert understanding of wireless local area networks, authentication, security, and encryption protocols
Experience supporting customer environments in a helpdesk/support capacity
Ability to solve complex technical problems while under pressure and interfacing with clients
Custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
Excellent written/verbal communication skills
Must have great organizational skills
Able to multitask, prioritize responsibilities, and meet tight deadlines
Ability to work in a fast-paced environment
Working knowledge of Microsoft Office Suite
Preferred
Ruckus Wireless Solutions Engineer (WiSE), CWNA/CWNP, ICX/Brocade certifications or equivalent experience
Experience programming and troubleshooting Ruckus Virtual SmartZone environments
Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
Self-motivated and able to work independently with minimal supervision
Experience with TeamViewer or other remote desktop support applications
Working knowledge of ConnectWise
Python, VBScript, JavaScript, or other scripting experience
Apple or Microsoft certifications
VPN and SSH experience
Web development / database experience
Benefits
Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
Company
Resideo
At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$600MKey Investors
CD&R LLP
2024-07-09Post Ipo Debt· $600M
2024-06-14Post Ipo Equity
2018-10-29IPO
Leadership Team
Kevin Prush
Vice President, Finance & CFO, ADI Global Distribution
Scott Harkins
Sr. Vice President Global Sales
Recent News
2026-02-06
2025-12-05
2025-12-03
Company data provided by crunchbase