Camunda · 21 hours ago
Technical Support Engineer - EMEA
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $157K/yr
5+ years expCamunda is a leader in enterprise agentic automation, orchestrating complex business processes with trusted AI agents. They are seeking a Technical Support Engineer to assist clients in achieving their automation goals by providing expert technical support for their Java-based applications and collaborating with cross-functional teams to resolve complex technical issues.
Enterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently
Collaborate with clients and reproduce reported issues using Java/Spring boot
Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes
Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience
Create and maintain documentation to empower customers and enhance internal knowledge sharing
Qualification
Required
Ability and/or willingness to use our product
5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise
Hands-on experience in troubleshooting Java/Spring based applications
Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries
Working knowledge of Docker/ Kubernetes/Helm Chart, REST web services and Elasticsearch
A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives
Outstanding communication skills with a knack for matching the customer's communication style and de-escalating stressful situations
A degree in Computer Science or equivalent experience
Preferred
Experience with any cloud service providers such as Google Cloud, AWS, or Azure
Proven experience providing customer support in a SaaS (Software-as-a-Service) environment
Knowledge of monitoring tools like Kibana and Grafana
Familiarity with business process management (BPM) principles
Benefits
Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
Company
Camunda
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes.
501-1000 employees
H1B Sponsorship
Camunda has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$126.22MKey Investors
Insight PartnersHighland Europe
2021-03-22Series B· $97.84M
2018-12-05Series A· $28.37M
Leadership Team
Jakob Freund
CEO
Bernd Ruecker
Co-Founder and Chief Technologist
Recent News
2026-01-16
SalesTech Star
2025-12-02
Company data provided by crunchbase