ARC Document Solutions · 13 hours ago
Customer Success Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
1+ years expARC Document Solutions, through its division Riot Creative Imaging, produces high-end color graphics for renowned brands. The Customer Success Manager will lead the Customer Service Team, ensuring exceptional experiences and operational efficiency in a fast-paced environment.
Professional Services
Responsibilities
Oversee order entry, job tracking, and invoicing with accuracy and timeliness
Coordinate with internal departments to support project execution and on time delivery
Serve as the primary point of contact for customer inquiries, issues, and escalations
Implement and enforce operational policies and procedures to streamline workflows
Analyze performance metrics and prepare reports to identify improvement opportunities
Collaborate with the sales team to support customer retention and identify upsell/cross-sell opportunities
Manage multiple client accounts, from small projects to complex initiatives
Communicate order details clearly to production teams
Maintain open communication with clients, providing updates and progress reports
Identify and resolve issues using critical thinking and creative problem-solving
Qualification
Required
Strong organizational skills with the ability to prioritize and manage multiple projects
Excellent communication and interpersonal skills with a customer‑centric mindset
Proficiency in Microsoft Office and experience with CRM software
Ability to thrive in a dynamic environment with strong attention to detail and urgency
At least 1 year of experience managing client accounts or similar responsibilities
Strong written, verbal, and listening skills
Ability to delegate effectively and manage tasks across multiple active accounts
High attention to detail and commitment to order accuracy
Ability to collaborate across strategy, design, content, and production teams
Preferred
Bachelor's degree in Business Administration, Marketing, or related field
Benefits
Comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) with company match.
Company
ARC Document Solutions
ARC Document Solutions offers managed print services (MPS), offsite document printing and fulfillment services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2005-02-04IPO
Leadership Team
Rahul Roy
Chief Technology Officer
Recent News
2025-11-03
Morningstar.com
2025-09-17
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