Campbell County Health · 1 day ago
CLINIC OPERATIONAL SUPERVISOR
Gillette, Wyoming
Full-time
Onsite
Mid, Senior Level
3+ years expCampbell County Health (CCH) is a comprehensive healthcare system serving northeast Wyoming. The Clinic Operational Supervisor will manage staff performance and ensure excellence in patient and family care while collaborating with other departments.
Health CareHospital
Responsibilities
Exhibits a thorough understanding of Ambulatory Clinic function and provides daily oversight and management of staff performance and expectations to facilitate cohesive clinic operation
Ensures superior ongoing patient satisfaction and customer service
Conducts management responsibilities in a positive, professional manner
Exercises excellent interpersonal relationship skills in the management and coordination of clinical staff
Exercises effective problem solving skills
Demonstrates efficient time management and prioritization skills
Ensures staff accountability in implementing the nursing process (assessment, implementation and updating plan of care, performing interventions, providing patient and family education, and evaluation of outcomes)
Delegate tasks to staff and supervise follow-up
Is proficient in all electronic health records applications
Is proficient in Microsoft Office prepare reports and summaries as needed
Ensure that all paperwork and documentation is accurate and timely
Participates in the interviewing, hiring, and onboarding of clinical staff, and performance evaluations of clinical staffing conjunction with the Clinic Directors
Responsible for planning and assists with implementation of departmental training including orientation, competency assessment, mentoring, coaching and evaluation (with Director’s input)
Ensures staff are appropriately trained in current services and procedures for competency in best practice
Assists in the development of department budget and maintains fiscal compliance
Evaluates, implements, and coordinates the training for new procedures and equipment
Reviews, adjusts and plans daily staffing levels to ensure safe and cost-effective patient care. Completes clinical staff schedule to ensure appropriate coverage, including providing coverage for unexpected absences
Communicates with Front Desk Supervisor to facilitate excellent patient flow and provide cohesive service
Ensures adequate stock of medical supplies by monitoring par levels and timely ordering process
Performs daily charge reconciliation for all responsible clinics
Responsible for agenda and holding meetings with all staff on a monthly basis in collaboration with Clinic Directors
Serves as liaison between clinical staff and clinic Directors
Maintains confidentiality of all personnel and patient care and relations information
Ensure that all staff represent CCH and CCMG in a professional manner
Actively participates in Strategic Planning for the department and organization
Collaborates in development and achievement of departmental goals and objectives
Actively participates in Customer/Guest Relations and Mandatory Education programs
Participates in the development of departmental policies and assures staff compliance with Hospital, Ambulatory Clinic and departmental standards of practice
Assists with development and implementation of departmental strategic plan when applicable as assigned
May be required to manage in other clinic environments according to the distribution of staff and patient loads
Enforces and models CCH & CCMG mission, vision and values
Must be free from governmental sanctions involving health care and/or financial practices
Complies with the hospital’s Corporate Compliance Program, including, but not limited to the Code of Conduct, laws and regulations, and hospital policies and procedures
Performs other duties as assigned
Qualification
Required
Graduate of an accredited school of nursing or Bachelor's degree in Business Administration or related field, or 3–5 years of work-related experience
See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy
Experience in an ambulatory clinic preferred
Preferred
Experience in an ambulatory clinic preferred
Benefits
Generous PTO accrual (increases with tenure)
Paid sick leave days
Medical/Dental/Vision
Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
403(b) with employer match
Discounted on-site childcare
Company
Campbell County Health
CCMH is certified as an Area Trauma Hospital by the State of Wyoming. CCH boasts physicians, physician assistants & nurse practitioners.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Shahan
Chief Executive Officer
Jerry Klein
Chief Operating Officer
Recent News
Wyoming Business Report
2024-04-11
Wyoming Business Report
2023-06-16
Wyoming Business Report
2022-09-23
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