Network Technician jobs in United States
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InfoStride · 5 hours ago

Network Technician

positionColumbia, SC
timeContract
remoteOnsite
senioritySenior Level
date5+ years exp

InfoStride is seeking a Network Technician to provide support for network-related issues and infrastructure projects. The role involves responding to help desk tickets, participating in on-call support rotations, and assisting with network rollouts and administrative tasks.

Cloud ManagementCyber SecurityDevOpsDigital MarketingInformation TechnologyMobile AppsQuality AssuranceSoftwareWeb Development
Hiring Manager
Sandeep Singh
linkedin

Responsibilities

Respond to and resolve help desk tickets related to:
Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents
Level 1 Support: On-call every 3 weeks for critical site support (network outages)
Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
Assist in network rollouts, upgrades, and cleanup efforts
Participate in planning and execution of infrastructure improvements
Support documentation and inventory of network assets
Provide support for Microsoft administrative tasks, including:
Entra ID (Azure AD) management
Group Policy and user provisioning
Microsoft 365 administration
Assist with server administration tasks, including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates

Qualification

Microsoft Entra IDWindows ServerTroubleshooting networkingMicrosoft administrationActive DirectoryCustomer serviceWiring closetsRuckus switchesDeskpro Ticketing SystemDNSGroup PolicyCommunicationTeam collaborationDocumentation skills

Required

5+ years of experience with Microsoft Entra ID
5+ years of Microsoft administration
5+ years of experience in Windows Server environments
10+ years of troubleshooting networking issues (wired and wireless)
5+ years of customer service experience

Preferred

Experience with wiring closets
Experience with Ruckus switches
Experience with Deskpro Ticketing System
Experience with Active Directory, DNS, and Group Policy

Company

InfoStride

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InfoStride offers complete solutions from Talent & Workforce, app development & QA automation, digital & cloud for technology companies.
dateFounded in 2015
location
San Jose, California, USA
people-size51-200 employees
web-link
https://infostride.com/

Funding

Current Stage
Growth Stage

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